Complaints Officer

We are seeking a dedicated Complaints Officer to join our client's customer service team and assist with resolving complaints in a professional and timely manner. This role is ideal for those who are proficient at resolving customer issues and ensuring the highest level of customer satisfaction.

Client Details

Our client is a well-established organisation within the not for profit sector. They are a medium-sized entity recognised for their strong commitment to providing high-quality service to their customers. Located in Chester, they have a strong reputation for fostering a supportive and rewarding work environment.

Description

• Handle and resolve a variety of customer complaints in a professional and timely manner.
• Liaise with relevant internal departments to address and resolve customer issues.
• Maintain accurate records of complaints and resolutions for future reference.
• Ensure all complaints are dealt with in compliance with company policies and regulations.
• Collaborate with the customer service team to improve customer satisfaction levels.
• Provide feedback to management on recurring complaints or trends.
• Participate in training and development programs to enhance customer service skills.
• Uphold the company's reputation by providing excellent customer service at all times.

Profile

A successful Complaints Officer should have:

• A solid understanding of customer service principles and practices.
• Experience within customer complaint handling is essential.
• Can commit to a 3/4 week temporary role.
• Excellent communication and problem-solving skills.
• The ability to handle complaints professionally and calmly.
• A customer-focused attitude and the ability to empathise with customers.
• Strong attention to detail and record-keeping abilities.

Job Offer

• 3/4 week temporary role with the possibility of being made perm
• Competitive hourly rate & weekly pay
• Free on-site parking
• Convenient Chester location.

If you're a dedicated professional with the skills to excel as a Temporary Complaints Handler, we encourage you to apply.