Complaints Officer

Complaints Officer – NHS (Contract) – Droitwich, Worcester
Service Care Solutions is currently recruiting for an experienced Complaints Officer to join an NHS service in Droitwich, Worcester on a contract basis. This is an excellent opportunity to play a key role in managing complaints and ensuring high standards of service delivery within the Children, Young People, and Families (CYPF) Service, including Special Educational Needs and Disabilities (SEND).
Role Details

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• \nLocation: Droitwich, Worcester
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• \nContract Type: Temporary (Agency)
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• \nWorking Hours: Monday to Friday, 9:00 AM – 5:00 PM (Full-time)
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• \nPay Rate: £31 Ltd (Umbrella) per hour
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Key Responsibilities

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• Manage and respond to complaints and enquiries in line with NHS policies and procedures.
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• Investigate concerns raised by patients, families, and stakeholders to ensure fair and effective resolutions.
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• Liaise with clinical teams, service managers, and external agencies to gather relevant information.
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• Maintain accurate records of complaints, actions taken, and outcomes.
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• Ensure compliance with regulatory standards and NHS complaints policies.
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• Provide reports and data analysis on complaint trends to support service improvements.
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• Offer support and guidance to staff on complaints procedures and best practices.
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Requirements

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• \nExtensive experience working within the CYPF Service and SEND.
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• \nExcellent communication skills, including a professional telephone manner.
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• \nHighly organised with the ability to manage multiple cases efficiently.
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• \nStrong computer literacy, including proficiency in spreadsheets and data management.
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• \nAttention to detail and ability to handle sensitive information confidentially.
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• \nUp-to-date DBS check and right to work in the UK.
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Why Join Service Care Solutions?

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• Flexible contract with weekly pay.
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• Dedicated recruitment consultant for ongoing support.
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• Access to competitive rates, referral bonuses, and training opportunities.
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For more information or to apply, please contact Andrew Wiles at #####.