Complaints Officer

We are currently seeking an experienced Complaints Officer (Stage 2) to join a fantastic HA based in London on a 6 Month FTC, paying £43,655.56 per annum (pro rata) and flexible working - 1 day in office and 4 days work from home. 
This role involves working closely with the Head of Property Maintenance, Complaints Team, and Residents to ensure high-quality complaint investigations and resolutions.
We are especially looking for high quality and good experience and evidence of:
 

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• High quality complaint investigation skills and complaint response writing at stage 2 level in Housing – this will be a major part of the role\n
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• Working with Repairs Team and our repairs contractor to follow up on action plans committed to stage 1 of or our complaints process
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• Analytic, critical thinking and problem solving skills
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• Effective communicator and influencer
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• Ability to “Get things done”
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• Excellent report writing, spelling, grammar and a professional, empathic approach to resolving complaints.
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if this is of interest to you, please apply today!