Complaints Officer

Complaints Officer wanted!

An exciting opportunity has arisen for an enthusiastic, confident individual to step into the role of Complaints Officer with our client in the banking industry. If you are driven by exceptional customer service and possess a knack for problem-solving, we want to hear from you!

About the Role:
As a Complaints Officer, you will be at the heart of the Member Services Team, supporting members and ensuring their voices are heard. You will play a pivotal role in investigating complaints, resolving issues, and communicating outcomes effectively and promptly.

Key Responsibilities:

Support members where complaints are escalated, investigating and resolving issues in a timely manner.
Engage with members via various channels including telephone, email, and post, assisting with queries during peak demand.
Provide valuable feedback to the business by identifying improvement opportunities through complaint investigations.
Coach and develop frontline staff in complaint handling practises to enhance their skills and prevent unnecessary escalations.
Conduct root cause analysis to identify trends in member dissatisfaction, making proactive improvement suggestions.
Horizon scan for insights from Financial Ombudsman findings and regulatory publications, sharing crucial information with the society.

What You Bring:

A solid understanding of complaints handling processes and timelines.
Experience in managing member dissatisfaction, coupled with excellent communication skills.
A passion for delivering outstanding customer service and a genuine desire to help others.

What You Can Expect from Us:

A minimum of 25 days holiday, plus Bank Holidays, Birthday Holiday, 'Christmas Shopping' Day, and Moving House Day.
A competitive pension with up to a 10% employer contribution.
A comprehensive benefits package to support your well-being and growth.

Ready to Make an Impact?
If you're passionate about customer service and want to be part of a team that prioritises member satisfaction, apply today!

Contract Type: Permanent
Working Pattern: Full Time
Salary: �25,000

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.