Complex Care Nurse

Job Title: Complex Care Nurse
Location: Norwich
Salary: Up to £20,000pa depending on hours worked
Hours: Part time, 14-18 hours, 3 days between Mon - Fri 9-5pm (days to be agreed) with flexibility to suit the needs of the business

This role will require the successful candidate to be able to drive and have access to their own vehicle

What we offer:
A competitive salary
28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service. pro rata'd
An additional day off for your Birthday
Blue Light Card
Refer with the Care Friends mobile app and earn extra money
Cycle to Work scheme for our Head Office, Regional and Branch colleagues
Long Service Awards
Workplace Pension
Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
Supportive working environment with ongoing learning and development opportunities.
A friendly, agile and flexible working culture
We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.
Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
Our services span the generations across a number of environments:
Adults of all ages, including the elderly and frail, based in their own homes and community setting
Babies, children and young adults in and outside of the home setting i.e. at school, college, social activities and play
We offer complex nursing care, led by an experienced registered nurse, provided in the client's own home/ community setting and delivered by a nurse, heath care assistant or support worker. Our client needs, which vary, mainly arise from physical disability, long term conditions, neurological impairment, sensory impairment, learning disability and autism and mental health issues. We work in partnership and collaborate with those health-care professionals already involved; we value the importance of integrated and joined-up care provision. We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
We are looking for a dynamic, resourceful and independent professional with solid nursing experience as an Adult, Child or Dual Qualified Nurse, that is flexible, enthusiastic, and has a can-do attitude to join our clinical team supporting both adults and children with complex needs. The role of a Complex Care Nurse is to provide clinical expertise and leadership to enable the planning and delivery of safe, high-quality complex care to all clients in their own homes and/or community settings.

Purpose of the Job:
The role of a Complex Care Nurse is to provide clinical expertise and professional leadership to enable management of a complex caseload of clients requiring clinical support in the community and to oversee the planning and delivery of safe, high-quality complex care to all adults and children in their own homes and/or community settings.
To be accountable for and lead on the clinical components of care delivery
Support in the assessment, mobilisation and implementation of complex care clients to support with business growth
To regularly risk assess individual client needs
Provide evidence based clinical expertise and advice relating to care-planning and delivery across the pathway and evaluate outcomes
Attend meetings and/or liaise with MDT, commissioners, case managers and clients etc to build and manage clinical caseload
To act as a role model and leader for all members of staff
To facilitate and deliver an ongoing programme of clinical knowledge/skills-training and competency assessments to non-registered members to enable them to competently deliver care with minimal supervision
To be responsible and accountable for the delegation of clinical healthcare tasks required for clients to maintain a quality of life within the community
Maintain high standards and proactively manage quality improvement, clinical risks, safety concerns and complaints relating to client case load
Drive best practice in order to ensure high quality care
Promote compliance and adherence to internal policies and standards
Keep up with national standards and requirements surrounding clinical services
Assist the branch in identifying best practice in regard to client's complexity to ensure delivery of safe and high-quality care
Commitment to improving client/family experience at every step of the care pathway.
Identify, develop and maintain new business streams to support with growth of clinical services

Person Specification:
Registered Nurse with NMC with active PIN
Minimum 2 years clinical nursing experience including community or hospital setting
Management of clinical risk management and individualised, person-centred care planning
Experience of safeguarding adults and children
Effective communication skills - verbal and written
Ability to work on own initiative as well a part of a team - self-motivated
Effective people management skills
Ability to negotiate, influence, escalate and seek advice
Experience in interpreting and analysing data and meet deadlines
Excellent IT and presentation skills
Demonstrate knowledge of the theory and application of clinical governance E
Ability to work autonomously and with initiative
Can do approach
Ability to work independently and within a team
Valid UK driving licence and access to a car is highly desirable, however other travel arrangements are possible
Demonstrate good leadership skills.
A commitment to equal opportunities and diversity
Symmetry between personal and organisational values
Recognised teaching qualification/experience
Evidence of developing policy, guidelines and managing resources
Coaching and mentoring skills, teaching qualification
Evidence of success in leading/managing significant and sustained change
Experience in interpreting and analysing data and meet deadlines
Please note:
In line with CQC & Care Inspectorate regulations, we require and will undertake a basic DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines and safer recruitment best practice.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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