Job Title: Compliance Manager
Location: South Shields
Salary: £40,000
Company Overview:
We are a certification body, providing assessments, training, and certification for ISO, PAS 2030, and MCS standards. We are looking for a Compliance Manager. Our team consists of industry experts, assessors, and support staff dedicated to ensuring a smooth certification process. We pride ourselves on delivering a seamless and enjoyable experience for our clients.
Key Responsibilities for Compliance Manager:
Customer Support and Service:
Oversee customer service to ensure high-quality end-to-end process fulfillment.
Manage the Customer Service Team for smooth customer experiences from application review through certification/surveillance/recertification.
Manage team performance.
Compliance Administration:
Manage the Compliance and Customer Administrator to ensure delivery of activities.
Review processes, adapt plans based on feedback, and maintain compliance records.
Oversee documentation filing and support the Operations Director with training materials and best practices.
Develop, implement, and maintain policies and procedures, ensuring up-to-date management systems.
Internal Audit:
Project manage internal audits, ensuring regular execution and reporting.
Resourcing:
<...