Configuration Management Specialist,

Gategroup is seeking a Global WFM Specialist to join its People Digitalization team who will be responsible for optimizing the UKG Pro WFM (aka UKG Kronos) system, providing support to global users through the ticketing tool and driving execution of global WFM projects. The successful candidate will be responsible for the administration, configuration and maintenance of the application, it’s integration with HCM, labor planning, local payroll systems and other operational planning and reporting systems. When required, support global implementation and integrations projects, ensuring stakeholder engagement and aligning project objectives with business and People Digitalization strategy. Provide 3rd level functional support on resolving WFM applications performance and configuration issues, data errors and process flaws, troubleshoot time clocks issues, high impact incidents, outages of WFM applications application errors and change requests through the internal ticketing system. Provide ongoing support to system users by delivering trainings on new features and enhancements, adoption of new processes, effective utilization of application functionalities, through sharing best practices and preparing training materials.
Ensure system and data integrity by integrating system reports and alerts to verify data reliability, conduct and facilitate system testing, identify discrepancies, and establish improvement plans.
Maintain documentation of application enhancements, including configuration requirements, functional and technical specification. Complete other duties and projects as requested by the management.
University graduate with major in Business Information Systems, Information Technology, Computer science, Economics, Human Resources, Mathematics, Statistics or similar.
Strong English skills - verbal and written, other languages are a plus.
Work Experience:
Proven experience in project management, change management, stakeholder engagement, or related roles.
Experience with Workday and Workday Time tracking applications is an advantage.
Knowledge of Power BI is a plus.
Excellent computer skills (e.g., Excel, Word, PowerPoint, SharePoint, video content creation software, etc.)
Strong expertise, understanding of WFM processes and integrations between HRIS, T&A and payroll systems.
Proactive team player that can work independently with minimum supervision.
Ability to manage multiple assignments and timelines, identify project interdependencies, resource needs and potential risks.
All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history. For anytime spent outside the UK exceeding 6 months, you must be able to provide a CRC (Criminal Record Check) for that country.
Gate Gourmet is the world's largest independent provider of catering services for airlines and are the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need. We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe.