Consumer Relations Executive

We are currently recruiting a Consumer Relations Executive . As part of the Consumer Relations team individuals in this role will be responsible for the effective execution of all administrative tasks relating to customer complaints and non-conformances for Pilgrim's Europe; ensuring the timely provision of information and resources to others. This will include for example administering the customer complaints database, interacting directly with customers (retailers) and consumers (general public) as a representative of the company, collating complaints information, producing corresponding reports and supporting meetings.
Responsibilities:
Responsible for various business KPI reports produced on a weekly basis for distribution internally.
Responsible for complaint and non-conformance management. This involves:
Dealing with complaints and non-conformances received by phone, email, post and customer portals.
Logging, processing and closing of complaints and non-conformances on complaint database, Respond, or relevant logs.
Organisation of reimbursement for customer complaints where applicable.
Ensuring all logs and spreadsheets are maintained and kept up-to-date.
Issue KPI Group Reports and Dashboards to sites and Senior Leadership Teams.
Build relationships with sites and customer-facing teams to help support them in any complaint management or reduction plans
To work in a manner that actively seeks to reduce any negative environmental impact in relation to the processes and procedures operating within their area and across the wider business e.g. reduction of waste, recycling etc.
Any other reasonable duties as may be required
Essential Criteria:
Administration experience
Computer literate with excellent Excel skills, Powerpoint, Word and Outlook
Previous experience of using software packages
Highly organised with the ability to prioritise and execute tasks in a timely and appropriate manner
The ability to multi-task
Excellent communication skills (both written and verbal), with a professional telephone manner including active listening.
Excellent numeracy skills
Good interpersonal skills and able to work as part of a team.
Attention to detail and the ability to work with a high degree of accuracy
Self-starter and positive attitude to work and keen to learn.
Proven ability to work with all levels of colleagues up to Exec level
Proven ability to manage people, including difficult personnel situations
Ability to live and demonstrate our values
Desirable Criteria:
Food industry knowledge and experience
Previous experience in a similar role in a busy environment
Experience producing Technical reports
Experience dealing major retailers and customers / general public
Computer qualification
Full driving licence, held for 1 year

TPBN1_UKTJ