Contact Centre Associate

Our client is seeking talented Contact Centre Associates to join them on an exciting and rewarding career path.

Joining their central contact centre, you will play a key role in supporting their customers by providing them with exceptional service when they call in by telephone or email with their queries. You will receive full training on company products.

Customers might be calling to find out more about products and to gain a better understand of their online services. They might be calling to open a new account or requiring help and support with an existing account, you will be ensuring their queries are answered effectively whilst always maintaining a positive brand.

You will be responsible for dealing with a variety of customer queries regarding accounts, payments and general queries.

The expectation is to also manage customer contact through email and messages sent through to the online portal so your written output needs to be of a high standard.

This is a full-time role office based role in Basingstoke. The hours are Monday to Friday 09:00 to 17:30.

Start date expected to be April/May 2025.

Experience:

• Proven experience working in a customer service setting dealing with customers in a telephony environment


• Able to deal with high volume of calls


• Highly numerate


• Computer literate with a good understanding of Microsoft Office products


• Financial services experience preferred but not essential


• Prioritising tasks due to variety of tasks

Benefits:

• Competitive salary


• Annual performance related bonus based on individual and company performance


• Generous contributory pension scheme


• 25 days annual leave (plus bank holidays on top)


• Healthcare benefits


• Season ticket travel loans

If you have not heard from a consultant within 2 weeks, on this occasion your application has not been successful.