Contact Centre Manager

Contact Centre Manager

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Hinckley

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50k Basic OTE £75,000

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Description

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Are you an exceptional leader with a passion for customer service and the motor trade, do you thrive in fast-paced environments and know how to bring out the best in a team? Looking for an experienced Call Centre Manager to lead a Contact Centre.

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General responsibilities:

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• Mentor and Drive Call Centre team to deliver outstanding customer care across all touch points.
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• Manage and convert a high volume of inbound and outbound enquiries into appointments for the showrooms and direct sales.
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• Ensure compliance with all necessary regulations, including FCA policies are managed effectively.
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• Regularly review performance through 1 to 1's with the Team.
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To be considered you must have:

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• Proven experience in a Call Centre Management or similar leadership role.
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• FCA accreditation
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• manage performance-related issues and HR tasks (rotas, holidays, commissions).
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• Strong organisational and time management, coaching customer service and sales.
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• A proactive, professional, and customer-focused.
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This role offers you:

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• Benefits: Tesla Company Car
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• Great working conditions
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• Excellent bonus structure
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• 28 days holiday and Pension scheme
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If this sounds like you!

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APPLY NOW

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Just respond back to this advert with your CV clearly showing the skills needed, and we will be in touch.

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Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.

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