Contact Centre Manager
Posted 16 hours ago
- Hinckley, Leicestershire
- Any
- External
- Expires In 3 months
CCP have been engaged by a brilliant new client in Leicestershire who are looking to recruit a Contact Centre Manager to lead their 20FTE contact centre operation.
Job Title: Contact Centre Manager
Salary: £50,000 - £60,000
Bonus: Business performance (£75,000 - £80,000 OTE)
Location: Hinckley, Leicestershire
Logistics: Office-Based
This role requires a physical presence in the operation 5 days per week across all 7 days on a rota, and we're looking for a senior leader with a number of key skills:
1. People Leadership: Inspiring, coaching, and mentoring people, leading by example.
2. Change & Transformation: Continuously looking at ways to improve, re-engineering processes where needed, improving operational efficiencies, focusing on quality.
3. Hands-On: A positive, can-do attitude, rolling your sleeves up and getting stuck in when needed.
4. Rota Management: Reviewing and improving current rota to improve efficiency.
5. Motor Trade Industry: This role is working for a business in the motor trade industry. While not essential, experience working in this space is highly beneficial.
This opportunity is being recruited for by CCP, experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.
If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email .
TPBN1_UKTJ
Job Title: Contact Centre Manager
Salary: £50,000 - £60,000
Bonus: Business performance (£75,000 - £80,000 OTE)
Location: Hinckley, Leicestershire
Logistics: Office-Based
This role requires a physical presence in the operation 5 days per week across all 7 days on a rota, and we're looking for a senior leader with a number of key skills:
1. People Leadership: Inspiring, coaching, and mentoring people, leading by example.
2. Change & Transformation: Continuously looking at ways to improve, re-engineering processes where needed, improving operational efficiencies, focusing on quality.
3. Hands-On: A positive, can-do attitude, rolling your sleeves up and getting stuck in when needed.
4. Rota Management: Reviewing and improving current rota to improve efficiency.
5. Motor Trade Industry: This role is working for a business in the motor trade industry. While not essential, experience working in this space is highly beneficial.
This opportunity is being recruited for by CCP, experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.
If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email .
TPBN1_UKTJ