Contact Centre Team Leader

Call Centre Team Leader required to join our established client, with a focus on personnel management, setting and monitoring of KPI's, and ensuring SLA agreements at met. Salary will likely be �30,000 however there may be negotiation up to �35,000 for an exceptional candidate.

Working hours are Monday - Friday, 7am until 3pm and 12pm until 8pm on a weekly rotation. Team Leaders will need to be available to cover weekends and bank holidays in a rare emergency.

A car driver is required due to the office location.

Duties:

• Ensure all service calls are taken in a timely manner
• Manage the Call Centre shift rota pattern to ensure required coverage
• Manage Agents holiday rota & sickness
• Ensure all jobs for all works carried out by engineers and subcontractors are completed and kept up to date
• Ensure relevant reports are in place, up to date and added to the system in time
• Speak with engineers and customers on a daily basis both by phone and email
• Schedule engineers daily work within the designated areas
• Assist with any administrative duties as required
• Assist Call Centre Agents where necessary

Benefits:

• Salary �30,000 - �35,000
• Life insurance
• Company pension
• Free parking
• On-site parking

Experience:

• Team leader or management experience
• Experience setting and monitoring KPI's and working within strict SLA's
• Experience leading a team in a call centre, service managed environment

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.