Contract Manager

Our Metro team have a brand-new role for a Contract Manager to ensure that our existing contracts are current, fit for purpose and are compliant with the Public Service Contract (PSC) and the Project Alliance Agreement (PAA).
In this integral role, you will be actively involved in projects such as Metro extensions in the Midlands, Birmingham East side, Buy Before You Board, and line renewals and enhancements. You will ensure effective performance management by monitoring and reporting efficiency and driving continuous improvement. Additionally, you will collate and analyse data to inform contract negotiations and benchmark our current model against other local authorities, identifying areas for improvement. To succeed in this role, you must have a keen eye for detail, a methodical approach, and a strong customer focus to ensure that all parties, including Midland Metro Limited and Midlands Metro Alliance, are meeting their obligations and performance metrics under the stated agreements. What you will be doing. Ensure performance reports are completed in a timely manner.
Lead, manage and influence at all levels within WMCA and MML to ensure obligations, processes and deliverables are being met.
Manage the contract change processes.
Carry out contract negotiations with the MMA and MML
Act as the point of contact for contract administration purposes
Analyse and interpret complex datasets relating to performance.
Ensure any risks around the contracts are understood and articulated to the senior team.
Ensure live contracts remain current with best practice and continual improvement.
Whats essential. Previous experience of managing contracts, ideally with obligations relating to service delivery, key performance indicators, health and safety, asset maintenance.
Ability to compile clear and concise technical and non-technical reports for a range of audiences.
Experience of working effectively as part of a team.
Demonstrable experience of building relationships with and working effectively with contracted suppliers of services.
Proficient in Excel, Word and PowerPoint and experience and demonstrable ability to manage data using digital solution.
A customer-focused approach.
Methodical approach to auditing processes, procedures and practices.
Able to capture stakeholder's requirements.
How to apply. On clicking apply for this job , you will be prompted to register for an account, which you can do using your name and email address. You will have the opportunity to upload a CV when registering. Uploading your CV will auto-populate the employment and education sections of your profile. Please note , we do not see your CV once you have submitted your application. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to check the information is correct and format your profile so that it really stands out.
You will be asked to provide a supporting statement which should evidence (using examples) how your skills and experience match the essential criteria of the role that you are applying for. You will be asked to type your statement into the portal directly. If you have already prepared a supporting statement, then you can simply copy and paste this directly into the application form. For more information on how to apply, please visit the FAQ page on our career site.
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Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Recruitment Team. We are here to assist and accommodate your needs.
Salary and benefits. We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
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We offer a comprehensive benefits package that includes a Local Government Pension Scheme (one of the most generous pension schemes in the UK), 28 days paid annual leave (in addition to bank holidays and an option to purchase more leave!), ethical saving options and healthcare plans , paid volunteering days, interest free financing through SmartTech to buy the latest technology through your payroll, discounted shopping with over 2,000 big-name retailers, and more. For more information, please visit the benefits page on our career site.
Hybrid working and location. We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows.
The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 3 days a week spent in the office. Please note, this is the minimum expectation.
Creating an inclusive workplace. We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We believe that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. Were a Disability Confident Employer with Leader status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.
Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.
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