Contract Manager

Contract Manager | Midlands | Permanent

Salary: £33,749-£46,865

Hours: 40 hours

Benefits and perks:

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• An impressive holiday allowance that rises in line with your years of service.
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• \nAdditional day off for your birthday so you can celebrate in style.
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• \nDeath in Service allowance to ensure your loved ones are provided for in the event of tragedy.
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• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.\n
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• \nComplimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
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• Look after your wellbeing with access to a health and wellness program.\n
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• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
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• Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
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• Travel for cheaper with interest free season ticket loans (available after a years’ service)
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Who are we?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

This is where YOU come in!

What will I be doing?

As a Contract Manager, you will support the operational delivery of services for CitySprint's key customers by managing and developing significant contracts, building customer relationships, and ensuring SLA compliance.

The main responsibilities within the Contract Manager role are:

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• Providing support across multiple contracts, ensuring high levels of customer service, and addressing client inquiries and issues.
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• Collaborating with operations teams to monitor and achieve KPIs, service levels, and contractual commitments.
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• Ensuring data accuracy and leveraging Business Intelligence (BI) insights to drive service improvements.
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• Assisting with system management, including but not limited to the Warehouse Management System (WMS), and identifying opportunities for process improvements.
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• Preparing for and participating in customer meetings, supporting the Senior Contract Manager and the wider contract management team in communicating operational updates and resolving issues.
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• Identifying and implementing efficiency and quality improvements in service delivery.
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• Monitoring account costs to ensure budget alignment and identifying potential cost-saving opportunities.
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• Ensuring that service delivery complies with all relevant legislation and internal policies.
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• Building and maintaining relationships with clients and internal teams to foster trust and ensure ongoing satisfaction.
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Skills needed for a Contract manager:

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• Experience in contract management, logistics, or a related field, ideally with exposure to supporting multiple accounts
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• Proven experience in managing customer relationships and ensuring service level agreements (SLAs)
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• Excellent oral and written communication skills
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• Proficiency in Microsoft Excel and other Office applications
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• Strong data handling and reporting skills
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• Familiarity with logistical and warehouse management systems (WMS) (advantageous)
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• Proactive problem-solving abilities and adaptability to evolving responsibilities
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The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Contract Manager role sounds like a great fit we would love to hear from you!