Contract Services Manager

Telent are now looking for a Contracts Services Manager as part of the Network Services team. This is a fantastic opportunity to bring your IT / Networks Service Delivery Management experience into a challenging yet rewarding role, working on various mission-critical contracts. This is a Flexible Work Location role, that will see you work from home, and attend the Warwick HQ / Camberley office / Liverpool office for meetings from time to time.

As a Contract Services Manager at Telent, you will be trusted and empowered to deliver critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our ambitions. Come and work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected.

The Contract Service Manager (CSM) will have ultimate accountabilities for all assigned contracts and ensure that they are delivered on time and within budget through constructive engagement with internal and external stakeholders. The CSM will build and maintain the customer relationships, gaining an in-depth knowledge of their IT and Network environments and current / future challenges to promote an open and collaborative approach, whilst ensuring the highest levels of customer satisfaction.

The Contract Services Manager will develop close working relationships with the Sales and Bid Managers, drawing on their industry experience, customer and product knowledge to maximise the potential to bring in new sales through various work streams and contract tenders.

The CSM must have excellent financial, commercial, and business acumen and be able to effectively articulate all areas of the contract deliverables and performance at board level reviews when required.

Contract Services Manager - What you'll do:

• Ensure the successful delivery of assigned IT related contracts
• Accountable for all the contract finances to ensure the contract is delivered within budget including.
• Identifying opportunities and additional revenue from customers, either through contract variations or new orders, and delivering these opportunities, working with colleagues including sales as appropriate
• Completing invoicing ensuring all charges are captured
• Maintain accurate contract budgets and forecasts
• Produce monthly finance reports and present up to board level
• Obtain a deep understanding of your contract cost, carrying out regular reviews of contract expenditures, identifying trends and areas of efficiencies
• Accountable for the contract performance and ensuring all contractual SLA's and KPI's are met, working closely with the service delivery managers to identify root cause of failure and corrective actions in line with CSI
• Ensure all QEHS and Security policies are adhered to across your assigned contracts.
• Managing commercial risks and liabilities by working with the commercial and legal teams as appropriate
• Assisting the Bid Management team working on new Bid's as requested
• Act as a 24/7 point of escalation for any Major incidents and commercial issues, ensuring they are seen through to conclusion
• Overseeing continual service improvement initiatives and delivering in the most cost-effective way working with the Service Improvement Manager and relevant stakeholders
• Overseeing the management of contract changes and new mobilisations and ensuring any agreed changes to the contract scope are covered by a CCN
• Attend regular internal\external stakeholder reviews as appropriate and where applicable present.
• Financial reports
• SLA Reports
• Problem Management Reports
• Contract risk register
• Actions register
• Analysis of complex data to identify key trends and efficiencies to ascertain best working practice and drive process change
• Produce and maintain business documentation using the document control system

Contract Services Manager - Who you are:

The ideal CSM will have a good understanding of or a background in managing IT / Networks contracts. This is a customer facing role that will see you integrate with technical teams, bid management and service delivery. We are keen to see applications from experienced Service Delivery Managers wanting to step up into a Contract Services Manager role, wanting to take ownership of a P&L or develop their financial skills (Profit & Loss, Forecasting, Financial reporting etc). This is a fantastic opportunity to help develop relationships with our customers AND look at additional solutions that Telent can provide.

Contract Services Manager - Key requirements:

• Excellent verbal and written communications skills
• Customer facing with the ability to present data and information during meetings
• QEHS / Contract Document writing capabilities
• ITIL Foundation
• IOSH
• SC Security clearance - eligible to obtain
• Prince 2 (desirable but not essential)
• Holder of a full UK driving license and able to travel if required

Experience:

• Experience of running up to �500,000 service contracts / programmes
• Tendering and Bidding support experience
• Creating and interpreting reports as well as managing Profit & Loss
• Confident user of Business tools such as Oracle, Remedy ITSM, MS Office Package

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Vehicle: Benefit 1 car allowance
• 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company matched pension scheme (4%-6% contribution matched)
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.