Control Room Operator

Our client is looking to recruit a Control Room Operator who will be responsible for the operation of a busy control room, ensuring the safe and efficient operation of systems. 

The Control Room Operator must have excellent communication and problem-solving skills and must be able to work independently.

Role Purpose

The Control Room Operator may also be responsible for responding to alarms and alerts, providing guidance to personnel working in the company, and ensuring compliance with safety regulations.

Overseeing and monitoring the performance of equipment, systems, and processes. 

Using various control systems within the ARC (alarm response centre), to detect any irregularities, malfunctions, or safety issues, and take appropriate corrective action.

Key Responsibilities

Ensure the ARC is always secure, implementing access and egress protocols.

Record all incidents on the appropriate systems, producing clear and concise supporting reports prior to handover of duty.

Inform appropriate Operations Manager of incidents requiring further action.

Prepare activity reports and carry out a handover to the next Controller on duty to inform them of all incidents occurring on their shift and pass on any relevant information.

Monitor and check calls the Static Officers make throughout their shift on Smart Task, reporting any non-conformances to Senior Management.

Deal with alarm call outs and emergencies are dealt with efficiently, and where appropriate engage with emergency services.

Undertake all administrative / operational tasks are completed throughout their shift e.g. issuing / receiving site keys.

Verify the Mobile Officers times on / off site against the vehicle tracker, noting start and completed times.

Record all telephone messages, ensuring they are passed onto the appropriate member of staff verbally or via email in a timely manner.

Ensure full compliance with data protection / GDPR.

Ensure supplies required for the management of the ARC are ordered

Accountabilities

Secure access and egress to the ARC

External client access control including remote open and close

Maintenance of current knowledge of industry standards

Production of clear reports

Communication with management and staff of information

Undertake Key Audit weekly

Carry out all daily and weekly mandatory checks

Hours of work - average of 42 hours per week/4 on 4 off/days and nights

Applicants must hold a valid UK license.