Conversation Designer

Harvey Nash have partnered with one of our longstanding clients and they are looking for a day rate contract Conversation Designer to join them!
This is an Inside IR35 role - day rate circa - £500 - £500. Initial contract length is 3 months however strong possibility for extension. Mainly remote, little travel to West Yorks.
As a Conversation Designer, you'll create and optimise conversational flows for chatbots and AI-driven customer interactions. Your designs will directly impact customer experiences, ensuring seamless and engaging interactions.
Key Responsibilities:
Design conversational experiences that are intuitive and customer-centric across platforms (chatbots, voice assistants, etc.).
Collaborate with UX designers, developers, data scientists etc.
Analyse and optimise existing conversational flows to improve customer interactions.
Incorporate feedback from user testing to continuously improve designs.
Stay up to date with trends in conversational AI, NLP, and voice technologies.
Develop best practices for conversation design.
About You:
Proven experience in conversation design, chatbot design, or related fields.
Strong understanding of natural language processing (NLP) and AI-driven interactions.
Proficient in design tools like Figma.
Familiarity with conversational AI platforms such as Microsoft Bot Framework, Copilot, or similar.
Strong communication skills and ability to collaborate with cross-functional teams.
Analytical mindset with the ability to interpret data to improve designs.
Experience with Dynamics 365 is desirable - but not a necessity.

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