Council Tax Officer #RQ1252343

Please be aware this is a Long Term Temporary post to start ASAP.
We have an exciting opportunity for a Council Tax Officer to join our Council Tax team within the Income & Debt department at Enfield Council.
The successful candidate will work as part of a fast-paced team and be responsible for the administration of Council Tax accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively.
They will process moves in, out, and within the authority, deal with applications for reliefs and exemptions and make payment arrangements with customers.
The role requires the skills to effectively respond to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection and recover debt. You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection.
You will be able to demonstrate a good standard of numeracy and literacy, be able to work using your own initiative, prioritise conflicting deadlines, managing your time efficiently with good communication skills. We are looking for someone with recent relevant Council Tax experience as an essential requirement.
A knowledge of Civica Open Revenues systems would be preferable.
The passion to provide an excellent level of service is key as well as great communication skills and the ability to work as a team.
This is a full time role with core hours between 8:30am to 4:30pm. Successful candidates will be required to work remotely, subject to change. Placement will initially be for a period of three months, to be reviewed
Main duties and responsibilities
– Makes judgements on prioritisation of work to manage workload and respond to urgent requests, supported and directed by the Team Leader and Contact Point manager where appropriate
– Responds to customer demand on the HR Function, supporting casework, recruitment, workforce reporting, systems support, learning and / or organisation development
– Acts as a first point of contact for the HR function, resolving process or policy application-based queries and basic data access request, and triaging other requests and connecting to the relevant individual within the HR Function as required
– To demonstrate flexibility whilst working across various HR teams to support workload peaks and troughs, developing knowledge and experience across all teams
– Uses HR systems and databases appropriately to record all work actions, ensuring accurate information is stored in line with information and record management policies
– Maintains compliance with the Data Protection Act, GDPR and confidentiality of employee information and the Council’s data
– Drives a culture of continuous improvement through the HR Function by identifying opportunities to make changes to ways of working to reduce support requests through Contact Point, and to maximise the effectiveness and efficiency of the HR Function’s operations
You must have:
Post qualified experience.
Enhanced DBS/Update service.
References required for the last 5 years of employment.
Benefits of working with Semester.co.uk:
Free on-going training opportunities upon registering as part of our commitment to you.
Competitive Rates of pay
In house payroll, providing weekly payments and support
Enhanced DBS completed.
Support and expert advice from an approachable, dedicated and friendly team
An assigned dedicated & experienced consultant
Various employment opportunities in your preferred geographical area
If you would like to find out more information about this role, or the other opportunities Semester.co.uk have available feel free to click the 'Apply' button below
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