CQC Registered Manager

Meridian Business Support has an exciting opportunity for a CQC Registered Manager to set up a new Care Home scheme in Crewe.
As a CQC Registered Manager will take responsibility for the day-to-day running of the Supported Living Services, ensuring all Company policies, procedures and legal requirements are implemented effectively to achieve the delivery of a high-quality service provision.
This role offers the opportunity to make a real difference in the lives of vulnerable adults with Learning Disabilities while developing your skills in a supportive environment.
Key responsibility
Efficiently manage the day to day running of the Service
The allocation of resources and monitor performance to ensure high quality service delivery to Service Users within the allocated budget.
Managing all aspects of the staff team and in the provision of effective leadership to ensure staff have a clear understanding of their role and responsibilities and have the support they need to carry out their roles safely and effectively.
A leadership role, ensuring the delivery of best practice interventions that effectively meet Service User needs in the safest and least restrictive manner.
Have a lead responsibility in undertaking regular audits of care through monitoring and analysis of documentation, and observations of service users’ experiences.
With the Clinical Support Manager monitor intervention themes, trends and lessons learnt and where indicate support skill development.
Support and promote the team ensuring service users care plans are complete and maintained collectively with service users, service users’ relatives and other health professionals.
DUTIES AND SPECIFIC RESPONSIBILITIES
1. Manage the safety and quality of the service
1.1 Be responsible for the safe delivery of the service in accordance with legislative requirements and Company policies and procedures.
1.2 Carry out duties as "Responsible Officer" for the services in line with CQC Guidelines, the Health and Safety at Work Act (#####) and Fire Regulations.
1.3 Report immediately to your line manager any illness of an infectious nature or accident incurred by a Service User, colleague, self or another.
1.4 Understand, and ensure the implementation of, the Company’s Health & Safety Policy, and Emergency & Fire procedures.
1.5 Report to the Maintenance Operative, any faulty appliances, damaged furniture, equipment or any potential hazard and ensure any corrective action is taken.
1.6 Implement effective practices that support compliance with infection prevention and control requirements and food hygiene/environmental health regulations.
1.7 Contribute to the maintenance of full and accurate records and reporting systems in accordance with legal requirements, to ensure the effective running of the homes.
1.8 Support the implementation of quality management and improvement systems.
1.9 Adhere at all times to the Policies and Procedures of the Company.
1.10 Effectively manage complaints and incidents as delegated by the Operations Director, undertaking investigations as required, identifying findings to make continuous service improvements.
1.11 Be prepared to work flexibly to ensure the safe delivery of the service.
2. Provide High Quality Service Provision
2.1 Promote the rights of each Service User and keep their wishes at the centre of their care and support.
2.2 Undertake delegated pre-admission assessments in partnership with Service Users and/or their representatives, identifying their needs and aspirations.
2.3 Lead the team in the development of person-centred Personal Support Plans, that respect the Service User’s wishes, promotes their dignity and privacy, and include appropriate risk control measures that support a positive risk taking culture.
2.4 Support Service Users, and where appropriate their representatives, to understand the service provision, so that they are clear about what to expect and how they can raise any concerns.
2.5 Develop and implement actions to achieve agreed targets within identified timescales.
2.6 Support the Operations Director in operating systems for collecting key performance data for the Service.
2.7 Apply excellent communication skills with Service Users, their families and representatives, staff and other health and social care professionals, to support the delivery of a high-quality Care Home service.
2.8 Keep all information about customers and their families secure and confidential.
2.9 Develop and embed clinical support practices that are at the forefront of best practice.
2.10 In partnership with the Registered Manager, identify and manage service challenges, developing action plans as required, to resolve issues identified within agreed timescales.
3. Leadership and Management
3.1 The post-holder will at all times comply with and promote the NMC Code of Professional Conduct. Applicant must be RNLD with active PIN.
3.2 The post-holder will ensure they maintain their own professional skills and competencies and develop those of the support/clinical staff in accordance with the NMC guidelines and the requirements of the Company and best practice.
3.1 Support the Operations Director in implementing strategies to achieve effective recruitment, induction and training of the staff team.
3.2 Support the identification of ongoing staff training needs, ensuring staff are up to date with current best practice.
3.3 Support the Registered Manage in planning and implementing sufficient staff, in number and skill mix, to meet service needs.
3.4 Support the Operations Director in the implementation of Company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters.
3.5 Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance to allocated members of staff.
3.6 Support the Operations Director in managing, monitoring and maintaining agreed budgets.
3.7 In partnership with the Operations Director take a leadership role in the development and implementation of the clinical strategy for the Service.
3.8 Supervise and support junior and new staff members in all aspects of their work, giving help and guidance where appropriate and assisting in keeping their personnel records up to date.
3.9 Participate in the on-call rota and ensure all issues are dealt with effectively.
4. Promote the business
4.1 Participate in the growth and development of the service in partnership with the Operations Director and Customer Relationship Manager to achieve occupancy targets and deliver within budget.
4.2 In partnership with the Operations Director and Customer Relationship Manager, attend external meetings, representing the Service in a positive and professional manner.
5. General
5.1 Support the Operations Director to build and maintain effective working teams.
5.2 Develop and maintain a network of professional contacts relevant to the Service.
5.3 Report immediately to your designated Line Manager any issues identified which could bring the Company into disrepute.
5.4 Ensure all information of a confidential nature gained in the course of work is not divulged to third parties.
5.5 Notify your designated Line Manager as soon as possible of your inability to report for duty, and also on your return to work from all periods of absence.
5.6 Ensure the security of your work location is maintained at all times.
5.7 Ensure all equipment is clean and well maintained.
5.8 Carry out any other tasks which may be reasonably assigned to you.
5.9 Ensure that all resources used in and around the Service are sensibly conserved by all staff members.
5.10 Ensure full compliance with contracts, including any requirements to achieve quality related payments.
Additional pay:
Bonus scheme
Performance bonus
Yearly bonus
Benefits:
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Schedule:
8 hour shift
Holidays
Monday to Friday