Credit Controller

Job Title: Credit Controller

Location: Middlesbrough

Salary: £24k+ (DOE)

Type: Full-Time, Permanent, Office-Based

Working Hours: 8.30am – 5pm (Mon – Fri)

An established leader in cable supply across the UK and Ireland is seeking a Credit Controller to join its expanding Credit Control Team in Middlesbrough. This role focuses on managing the day-to-day receivables for a portfolio of customers, ensuring timely payments in accordance with agreed terms.

Key Responsibilities of a Credit Controller:

• Contact customers with overdue payments to secure immediate payment or valid reasons for non-payment.
• Monitor and follow up on promises of payment to ensure receipt.
• Record all customer interactions, disputes, and resolutions clearly and promptly.
• Prepare and issue 7-Day letters, escalating non-responsive customers as needed.
• Resolve payment issues where remittance advices are not provided.
• Liaise with relevant parties to manage complex customer billing requirements.
• Proactively reach out to customers before payment due dates to ensure all necessary documentation is in place.
• Contribute to team performance by identifying issues and suggesting improvements.
• Meet individual, team, and departmental KPIs and targets.
• Maintain accurate records and ensure transactional integrity of sales ledger accounts.
• Promptly identify and escalate credit risk issues and unresolved queries affecting payments.

Key Skills & Attributes of a Credit Controller:

• Minimum of 1 year of experience in credit control is required.
• Strong team player with the ability to work independently and collaboratively.
• Highly organized with excellent prioritization skills in a fast-paced environment.
• Exceptional customer service and negotiation skills.
• Persuasive communicator, capable of influencing decisions at all levels.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.

Benefits given to a Credit Controller:

• Yearly Bonus Scheme
• Pension scheme.
• Life insurance.
• On-site parking.

Next Steps:

Apply for this Credit Controller position through this advert. If you would like more information about this role, please contact Lucy on our Commercial team on (phone number removed).

If successful, you will need to digitally register with our agency (if you haven't already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

About Regional Recruitment Services - A Recruitment Agency in Leicester.

This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website ((url removed)).