Credit Controller

Credit Controller Salary: £23.5k to £30k depending on experience. ROLE DESCRIPTION The Credit Controller will make a key contribution to the effective operation of the Property Management Department by carrying out credit control on a large portfolio of managed properties. The Credit Controller will also carry out other duties as reasonably required. TASKS Carrying out credit control with respect to tenants in arrears. This will include activities such as: Contacting tenants using various forms of communication. Maintaining comprehensive and clear notes and records of credit control activity carried out on individual accounts Proactively managing the credit control process across the assigned portfolio to maximise coverage and follow-through Working closely with Property Managing Surveyors & clients to identify and resolve issues hindering payment Reporting internally on tenant arrears Reporting externally to clients per agreed bespoke reports Issuing invoices, client statements, final demands and seven-day letters; assisting with the pursuit of outstanding amounts through to small claims or other legal proceedings where required THE PERSON Excellent verbal and written communication skills Ability to manage own workload and schedule tasks effectively Excellent attention to detail Good team working skills Ability to take ownership of assigned tasks Client-service focused Ability to proactively find solutions to problems ESSENTIAL CRITERIA Experience of carrying out credit control Excellent verbal and written communicator Proven ability to deliver a high level of client service Proven ability to manage own workload and work independently Experience working as part of a team Proven ability to meet deadlines and deliver high quality, error free work Strong working knowledge of MS Office applications Outlook, Excel, Word Minimum 5 GCSEs grades A to C or equivalent, to include Mathematics and English DESIRABLE CRITERIA 2+ years experience of carrying out credit control Experience of working in Commercial Property or Property Management Experience using MRI Qube & YARDI estate management software packages