Customer Account Manager
Posted 3 days ago
- Middlesbrough, North Yorkshire
- Any
- External
- Expires In 3 months
Customer Account Manager, Middlesbrough
Salary circa £27,000 per annum, depending on experience
Talent84 are delighted to be supporting a thriving electrical distributor with their search for a Customer Account Manager. Reporting to the Branch Manager, the successful candidate will be responsible for handling customer accounts, cultivating strong relationships with clients and providing excellent support to clients.
Responsibilities
Taking calls from customers and assisting with enquiry in timely manner
Assist customers with order placement, tracking, cancellations, and modifications to ensure seamless buying journey for the customer
Build and maintain robust relationships with clients, promoting customer loyalty and satisfaction
Develop excellent understanding of product portfolio to ensure best solution is offered to clients
Proactively drive sales growth by identifying new business, maximising revenue from existing accounts and consistently meeting or exceeding targets
Act as a clear communication channel between clients and internal teams, ensuring customer satisfaction and timely delivery of efficient solutions
Stay up-to-date on industry trends, market developments, and competitor offerings to maintain a competitive edge
Key Criteria
Proven experience in a sales or service position in a B2B environment
Confident and able to negotiate
Excellent communication and IT skills
Strong problem-solving skills and the ability to develop innovative solutions to meet customer needs
TPBN1_UKTJ
Salary circa £27,000 per annum, depending on experience
Talent84 are delighted to be supporting a thriving electrical distributor with their search for a Customer Account Manager. Reporting to the Branch Manager, the successful candidate will be responsible for handling customer accounts, cultivating strong relationships with clients and providing excellent support to clients.
Responsibilities
Taking calls from customers and assisting with enquiry in timely manner
Assist customers with order placement, tracking, cancellations, and modifications to ensure seamless buying journey for the customer
Build and maintain robust relationships with clients, promoting customer loyalty and satisfaction
Develop excellent understanding of product portfolio to ensure best solution is offered to clients
Proactively drive sales growth by identifying new business, maximising revenue from existing accounts and consistently meeting or exceeding targets
Act as a clear communication channel between clients and internal teams, ensuring customer satisfaction and timely delivery of efficient solutions
Stay up-to-date on industry trends, market developments, and competitor offerings to maintain a competitive edge
Key Criteria
Proven experience in a sales or service position in a B2B environment
Confident and able to negotiate
Excellent communication and IT skills
Strong problem-solving skills and the ability to develop innovative solutions to meet customer needs
TPBN1_UKTJ