The following job is no longer available:
Customer Accounts Visiting Officer
Customer Accounts Visiting Officer
Customer Accounts Visiting Officer
Posted 3 months ago
- Portsmouth, Hampshire
- Any
- External
Location
Youll be based in one of our Regions:
Portsmouth and Worthing area
1 vacancy
The role
Southern Housing is seeking a talented candidate to join us as a Customer Accounts Visiting Officer in our Customer Transactions department.
This is an exciting opportunity for someone with an interest in revenue maximisation and collection through a prompt and consistent arrears management and debt recovery. Our ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders.
As the Customer Accounts Visiting Officer, you will visit our residents in their homes (across all tenures). Provide support and advice on income and benefit related matters to help sustain their tenancy. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and represent Southern Housing in court on income related matters.
With the option of working in a hybrid way when appropriate and as agreed with your manager. This may also involve travel to our development schemes.
In your application, please indicate which location you are applying for.
What youll need
A good knowledge of the relevant legislation and best practice relating to arrears management.
Self-motivated and able to organise, plan and prioritise workloads to meet deadlines and able to work alone.
Patience, tolerance, and resilience to deal with challenging conversations.
Drive to achieve wide-ranging KPIs and provide a first-class service.
Excellent customer service skills and complaint handling skills.
Good negotiation and influencing skills.
Able to build collaborative relationships and work productively across teams and external bodies.
A full driving licence and access to your own vehicle.
In your supporting statement, its important you address how you meet each of the above eight criteria, providing real examples. Shortlisting for interview will be based on how youve addressed the criteria.
Please note this role will require a basic DBS check
Closing Date: 14/07/#####
Date for shortlisting: 17/07#####4
Interview Date: Interviews will be conducted on Microsoft Teams on the 25th and 26th July
We reserve the right to close this vacancy at any time if we receive a high volume of applications
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
JBRP1_UKTJ
Youll be based in one of our Regions:
Portsmouth and Worthing area
1 vacancy
The role
Southern Housing is seeking a talented candidate to join us as a Customer Accounts Visiting Officer in our Customer Transactions department.
This is an exciting opportunity for someone with an interest in revenue maximisation and collection through a prompt and consistent arrears management and debt recovery. Our ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders.
As the Customer Accounts Visiting Officer, you will visit our residents in their homes (across all tenures). Provide support and advice on income and benefit related matters to help sustain their tenancy. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and represent Southern Housing in court on income related matters.
With the option of working in a hybrid way when appropriate and as agreed with your manager. This may also involve travel to our development schemes.
In your application, please indicate which location you are applying for.
What youll need
A good knowledge of the relevant legislation and best practice relating to arrears management.
Self-motivated and able to organise, plan and prioritise workloads to meet deadlines and able to work alone.
Patience, tolerance, and resilience to deal with challenging conversations.
Drive to achieve wide-ranging KPIs and provide a first-class service.
Excellent customer service skills and complaint handling skills.
Good negotiation and influencing skills.
Able to build collaborative relationships and work productively across teams and external bodies.
A full driving licence and access to your own vehicle.
In your supporting statement, its important you address how you meet each of the above eight criteria, providing real examples. Shortlisting for interview will be based on how youve addressed the criteria.
Please note this role will require a basic DBS check
Closing Date: 14/07/#####
Date for shortlisting: 17/07#####4
Interview Date: Interviews will be conducted on Microsoft Teams on the 25th and 26th July
We reserve the right to close this vacancy at any time if we receive a high volume of applications
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
JBRP1_UKTJ