Customer Advisor

Your new company
Join a leading energy provider in Northern Ireland. This company has been at the forefront of introducing efficient and environmentally friendly energy solutions to both residential and commercial customers. With a commitment to innovation and sustainability, they are dedicated to reducing carbon emissions and supporting a net-zero carbon future. Their services include 24/7 emergency response, asset maintenance, and metering, ensuring reliable and safe energy delivery. Be part of a dynamic team that values excellence, customer satisfaction, and community impact.
Your new role
This is an exciting opportunity to work for a friendly team. Please note this is an office-based role that cannot offer remote or hybrid work.As an equal-opportunity employer, this organisation welcomes applications from all ages and backgrounds. They are currently seeking full-time & part-time applicants (minimum of 20 hours per week).In this role you will be responsible for the following:

• Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers.
• Assist in the administration and planning of asset maintenance work and connection planning to the Phoenix Energy Network, utilising diary and resource planning systems.
• Handle and resolve customer complaints in line with company values and standard operating procedures.
• Respond effectively to reported gas emergencies, ensuring accurate collection, and recording of customer data and the reported incident.

What you'll need to succeed

• At least one year's experience working within a customer service which includes dealing with telephone enquiries.

OR

• At least one year's experience in a retail environment.

OR

• At least one year's administrative experience.
  

What you'll get in return
In return, you will receive the following:

• A salary of �22,650 - with 2x 6 monthly increases
• Contributory pension scheme with enhanced employer contribution
• Free life assurance
• Enhanced maternity and paternity pay for qualifying staff
• 32 annual leave days - with 5 more available for length of service
• Free staff transport
• Free car parking
• Progression and training opportunities
• Dedicated health and wellbeing programme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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