Customer Care Advisor

Elvet Recruitment are recruiting for a Customer Care Coordinator to work for a house builder company based in Consett�

Experience in new build housing is critical for this role, however similar roles may be considered.

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Role:

• Ensure all calls received into the department are managed appropriately and issues are logged


• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out��


• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel


• Maintain the relevant Customer Care log/monitor


• Ensure defects are reported to sub-contractors on a regular basis.


• Arrange completion of end of defect works for Housing Associations


• Liaise with Site Teams to ensure remedial works are completed within timescales


• Liaise with Sales Teams to ensure customer queries are answered


• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects

Background:

• Experience of working as an Administrator in a fast paced environment


• Ideally experienced working within new build house building

Benefits and rewards

• Competitive salary and annual bonus


• Contributory pension scheme


• 25 days holiday, plus bank holidays


• Plus other benefits

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Contact Michael Dufferwiel�at Elvet Recruitment for further details.