Customer Care Coordinator

About the company:

Our client is a leading homebuilder with over 50 years of experience in the industry. As a family-owned business, they are dedicated to crafting dream homes for customers at every stage of life.

Renowned for their customer-centric approach and commitment to quality, the company offers customizable homes, and a range of programs designed to support buyers throughout their home-buying journey.

About the opportunity:

We are looking for a motivated individual to join our team and undertake the following responsibilities:

• Process customer orders and assist with any related issues.


• Maintain regular communication and updates with customers.


• Provide general administrative support to the Head of Customer Care.


• Handle customer queries and complaints effectively.


• Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.

About the benefits and rewards:

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to �27k DOE.

About the requirements:

• Proven experience in a customer-facing role within the residential developer industry.


• Open to challenges and skilled at providing effective solutions to concerns.


• Polite, professional, and an outstanding communicator.


• Able to act quickly and make decisions.


• Proficiency in IT systems, including customer relationship management (CRM) tools.


• Committed to fostering Diversity and Inclusion in the workplace.