Customer Care Coordinator
Posted a day ago
- Douglas, Lanarkshire
- Any
- External
- Expires In 3 months
Join the Dandara Isle of Man team as a Customer Care Coordinator!
Are you an organised and customer-focused people person, looking to make a real impact?
At Dandara, the Isle of Man's leading independent property developer, we're on the lookout for a Customer Care Coordinator to ensure every homebuyer receives exceptional support post -purchase. Join our team and help deliver the high standards our customers expect.
What you'll be doing:
Working within a team that is the first point of contact for homeowners regarding any post-completion queries or matters arising.
Coordinate and schedule warranty and remedial works with contractors and site teams.
Maintain accurate records of customer interactions, complaints and resolutions.
Provide follow-up correspondence to keep customers informed every step of the way.
Maintain records, update databases to ensure department reporting is accurate.
Assist the Customer Care Team to liaise with Sales and Site Teams regarding HBF Surveys
Provide administrative support to the Customer Care Manager.
What you'll need:
Ability to work independently, prioritise tasks, with excellent organisational skills.
Strong interpersonal and communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Good problem solving skills, with a common sense approach
Retain a calm and polite manner when dealing with our clients
Why Join Dandara?
Since 1988, Dandara has been creating innovative homes that offer exceptional value without compromising on quality. With over 10,000 Happy customers and more than 100 industry awards we're proud of what we've achieved – we have achieved 5 Star Builder status for 5 consecutive years – all based on our homeowner's satisfaction!!!
Competitive Salary – depending on experience
Generous Holidays – 25 days holiday, plus an option to buy 5 more!
Annual Bonus – a discretionary performance-based bonus
Private Medical Insurance
Life Assurance – 3x salary (option to increase to x4)
Employee Assistance Program – 24/7 support for you and your family
Exclusive Discounts – save on retailers, restaurants, gyms, holidays and more
Cycle to work schemes
If you're dependable, driven, and passionate about providing customers a 5* service, we want you on our team! Join Dandara and be a part of something truly extraordinary.
TPBN1_UKTJ
Are you an organised and customer-focused people person, looking to make a real impact?
At Dandara, the Isle of Man's leading independent property developer, we're on the lookout for a Customer Care Coordinator to ensure every homebuyer receives exceptional support post -purchase. Join our team and help deliver the high standards our customers expect.
What you'll be doing:
Working within a team that is the first point of contact for homeowners regarding any post-completion queries or matters arising.
Coordinate and schedule warranty and remedial works with contractors and site teams.
Maintain accurate records of customer interactions, complaints and resolutions.
Provide follow-up correspondence to keep customers informed every step of the way.
Maintain records, update databases to ensure department reporting is accurate.
Assist the Customer Care Team to liaise with Sales and Site Teams regarding HBF Surveys
Provide administrative support to the Customer Care Manager.
What you'll need:
Ability to work independently, prioritise tasks, with excellent organisational skills.
Strong interpersonal and communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Good problem solving skills, with a common sense approach
Retain a calm and polite manner when dealing with our clients
Why Join Dandara?
Since 1988, Dandara has been creating innovative homes that offer exceptional value without compromising on quality. With over 10,000 Happy customers and more than 100 industry awards we're proud of what we've achieved – we have achieved 5 Star Builder status for 5 consecutive years – all based on our homeowner's satisfaction!!!
Competitive Salary – depending on experience
Generous Holidays – 25 days holiday, plus an option to buy 5 more!
Annual Bonus – a discretionary performance-based bonus
Private Medical Insurance
Life Assurance – 3x salary (option to increase to x4)
Employee Assistance Program – 24/7 support for you and your family
Exclusive Discounts – save on retailers, restaurants, gyms, holidays and more
Cycle to work schemes
If you're dependable, driven, and passionate about providing customers a 5* service, we want you on our team! Join Dandara and be a part of something truly extraordinary.
TPBN1_UKTJ