Customer Care Manager - Housing

Customer Care Manager - West Midlands�

Covering: Black Country, Birmingham, Worcestershire.

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Edge Careers�Residential is recruiting a Customer Care Manager for a�residential�development in the West Midlands.
As�Customer Care Manager�you will lead the team managing the development throughout the�defects�liability period and liaise between, the internal teams, customers, and contractors.�To reduce�defects�and lift surveys whilst ensuring genuine customer satisfaction�and managing spending.

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Duties include:

Manage internal and external teams

Lead on final post-completion of inspection

Drive relationships between sub-contractors and the division.

Deal with escalated or complex issues

Support the department to ensure any post-exchange issues are effectively and efficiently dealt with.

Carry out other appropriate ad hoc duties as and when required.

Analysing, reporting, and identifying areas for improvement
For further information or a confidential chat please contact