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Customer Complaints Agent (Portuguese Speaking)

Posted 20 hours ago

  • Manchester, Greater Manchester
  • Any
  • External
  • Expires In 3 months
Job Description We're Hiring! Customer Complaints Agent (Portuguese Speaking)
Are you fluent in Portuguese and passionate about delivering exceptional customer service? We want YOU to join our growing team!
Role: Customer Complaints Agent
Location: Hale, South Manchester (Hybrid - 2 days in office, 3 days remote)
Salary: £27,000 per annum
Benefits:
Cash Plan Scheme
✈️ Exclusive Airport Lounge Access (via a premier airport pass)
25 days annual leave + Bank Holidays (total 33 days)
Birthday Off (because we believe in celebrating YOU!)
Free Parking
Hybrid working model with flexible hours
Hours:
⏰ Monday - Thursday: 08:45 - 17:15
⏰ Friday: 08:45 - 16:30
1 weekend day every 3 weeks (with a day off in lieu during the week)
Role Purpose:
We're looking for a customer-focused, Portuguese-speaking professional to join our team as a Customer Complaints Agent . This role is all about resolving customer issues efficiently, maintaining satisfaction, and ensuring every complaint is handled with care and professionalism. If you have a knack for problem-solving and ...