Job Description We're Hiring! Customer Complaints Agent (Portuguese Speaking)
Are you fluent in Portuguese and passionate about delivering exceptional customer service? We want YOU to join our growing team!
Role: Customer Complaints Agent
Location: Hale, South Manchester (Hybrid - 2 days in office, 3 days remote)
Salary: £27,000 per annum
Benefits:
Cash Plan Scheme
✈️ Exclusive Airport Lounge Access (via a premier airport pass)
25 days annual leave + Bank Holidays (total 33 days)
Birthday Off (because we believe in celebrating YOU!)
Free Parking
Hybrid working model with flexible hours
Hours:
⏰ Monday - Thursday: 08:45 - 17:15
⏰ Friday: 08:45 - 16:30
1 weekend day every 3 weeks (with a day off in lieu during the week)
Role Purpose:
We're looking for a customer-focused, Portuguese-speaking professional to join our team as a Customer Complaints Agent . This role is all about resolving customer issues efficiently, maintaining satisfaction, and ensuring every complaint is handled with care and professionalism. If you have a knack for problem-solving and ...