Customer Contact Advisor

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
As a Customer Contact Advisor will provide all of Porsche Retail Group Ltd.’s. (PRG) customers with a consultative booking service for the maintenance or repair of their vehicle, whilst ensuring our workshops are ‘loaded’ in such a manner that ensures efficient utilization of available capacity.
Responsibilities:

• Answering all inbound Aftersales customer booking communications and enquiries via phone calls, e-mails and web enquiries
• Advising customers of potential work required, providing a quotation and documenting in relevant systems
• Booking customers into the most suitable PRG Centre. Aftersales Department and providing confirmation details to customer
• Providing advice and guidance to the customer on the location and facilities of the relevant Porsche Centre
• Determining the customers alternative transport requirements and arranging them as required.
• Ensuring customer details are confirmed and updated accurately on all Porsche’s databases ensuring compliance with policies and procedures

Preferred Attributes:

• Confident speaking to customers across all communication channels
• Ability to assess customer’s concerns and come up with an effective and timely solution
• Handling multiple inquiries or tasks efficiently while maintaining quality service
• Proficiency in navigating digital systems quickly and accurately
• Previous Customer Experience in call centre environment is desirable

Benefits:

• Hours of work - Monday – Friday: 8am to 4.30pm or 9.30am to 6pm, on a rota basis and 1 in 4 Saturdays: 8.00am to 1.00pm on a Rota Basis, with a day off in the week in compensation
• Basic salary of £26,750 per annum plus monthly bonus payments. On Target Earnings of a total of £40,000 per annum
• Option of a VW Group Vehicle at preferential leasing rates
• 35 days holiday per year (inc. Bank Holidays), with extra days for long service
• Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• On site heavily subsidised barista coffee bar and staff restaurant
• Free on-site parking

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.
You must have eligibility to work in the UK.   If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful.
We look forward to hearing from you!