Customer Coordinator

Customer Coordinator
Our client, a leading procurement company based on the outskirts of Norwich, are currently seeking an Customer Coordinator to join their Livestock team.
This is a full time permanent position, based in Norwich, working 37.5 hours per week.
To be the departments first line of support for members in all aspects of their Livestock Inputs requirements.
Benefits:
8% employer pension contribution
26 days holiday per annum, plus bank holidays. This rises with each years service by an additional day, up to 7 extra days
Have your birthday off as an extra days holiday, if it falls on your working day
Free lunch daily from our onsite Café
Membership (giving discounts at hundreds of retailers and suppliers)
Life assurance
Discounted gym membership
Cycle to work scheme
Hybrid working
Free onsite parking
Salary: £25,000 per annum
Essential Skills, Knowledge & Experience:
Exemplary customer service and communication skills
Strong administration and organisational skills
Excellent telephone manner
Sound IT skills
Experience in working as part of a team
Sales and customer service environment
Basic understating of UK livestock farming
Duties and Responsibilities:
Deal with members enquiries and requests in a prompt, efficient and appropriate manner
Be the primary responder to incoming calls and emails received to the livestock inbox
To advise members on the range of products and services available from the livestock portfolio
To raise quotes and purchase orders for livestock products and services
Provide ad-hoc analysis of members livestock spend looking to build share of wallet
Aid the Livestock Inputs Procurement Manager in updating contracts with suppliers across a wide range of product areas
Liaise with finance teams to resolve invoice queries
Work with colleagues on target driven projects to develop new and existing product areas
Where required, attend supplier meetings on and off site
Proactively identify new business opportunities across a wide range of product areas
Assist with proactive growth work monthly, engage with members to listen, review and promote both livestock products and services. This will be predominantly done via the phone
Attend and assist with livestock shows, sales and events as required
Liaise with the Livestock Inputs Procurement Manager and the Comms team
Personal Attributes
Motivated and driven.
Happy working solo or as part of a team
Strong customer service ethos
An excellent communicator able to adapt to people from a variety of backgrounds
Have a sense of ownership and pride in your performance and your impact on the companys success
Commitment to obtain delivery goals and personal objectives
Professional and approachable personality, good at building rapport
Initiative and self-confidence
Pro-active in your work
Working as an integral part of the Livestock team, developing and maintaining knowledge on the changing world of livestock inputs. If not already AMTRA qualified will have a desire to learn and attain.
Desirable Skills, Knowledge & Experience:
Problem solving, ability to handle unexpected or challenging customer requirements
Livestock industry experience, either on farm or within the supply chain
Technical and commercial knowledge of the Livestock industry
Insight into livestock feed supply
AMTRA R -SQP / RAMA qualification
For further details of this exciting opportunity please forward a copy of your CV today!
Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.
If we can take your application further, we will of course be in touch.
Todd Hayes is acting as an Employment Business in relation to this vacancy.
Todd Hayes Ltd

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