Customer Experience Administration Team Leader
Posted 9 days ago
- Manchester, Greater Manchester
- Any
- External
- Expires In 3 months
Customer Experience Administration Team Leader – Award Winning Business – progression
£30,000 starting salary, 34 days holidays, long list of benefits, on-site gym, superb transport links, top team and great vibes. Passion for customer experience and customer 1st mentality
Manchester Office based – Gorgeous offices – Manchester City Centre location – Energy & passion – 9am – 5pm Monday to Friday – B2B client role.
Manage a team of 6, growing up to a team of 10. Man- manage – get stuck in – Lead!
Hands-on role for an experienced team leader with energy, great team building abilities, and a customer service mentality. A growth company with their best years incoming – Expanding team and client base means opportunity!
Wonderful opportunity to work in award-winning business providing employee wellbeing services to businesses across the UK.
We’re looking for someone with 5+ years leading a small team of customer service / customer experience / administration professionals.
The Role:
* Manage to day-to-day running of the customer experience team, leading a team of 6 customer service administrators (growing to 10)
* On-boarding clients, answering customer queries
* Be a key advocate of everything customer service, looking for new ways to improve
* Work to SLAs, ensure client expectations are managed confidently
* Provide training and support, regular 1-2-1’s, and the delivery of all team KPI’s and performance
We are looking for:
* 5+ years’ experience in customer service / customer experience
* Someone who has managed a small team of customer service / administrators
* An excellent attention to detail and a real passion for problem solving
* Elite communicator and motivator with great leadership skills
* Dynamic and flexible approach, as well as the ability to work well under pressure.
Top customer service leadership role, speak to Lauren @ Duval or apply now
£30,000 starting salary, 34 days holidays, long list of benefits, on-site gym, superb transport links, top team and great vibes. Passion for customer experience and customer 1st mentality
Manchester Office based – Gorgeous offices – Manchester City Centre location – Energy & passion – 9am – 5pm Monday to Friday – B2B client role.
Manage a team of 6, growing up to a team of 10. Man- manage – get stuck in – Lead!
Hands-on role for an experienced team leader with energy, great team building abilities, and a customer service mentality. A growth company with their best years incoming – Expanding team and client base means opportunity!
Wonderful opportunity to work in award-winning business providing employee wellbeing services to businesses across the UK.
We’re looking for someone with 5+ years leading a small team of customer service / customer experience / administration professionals.
The Role:
* Manage to day-to-day running of the customer experience team, leading a team of 6 customer service administrators (growing to 10)
* On-boarding clients, answering customer queries
* Be a key advocate of everything customer service, looking for new ways to improve
* Work to SLAs, ensure client expectations are managed confidently
* Provide training and support, regular 1-2-1’s, and the delivery of all team KPI’s and performance
We are looking for:
* 5+ years’ experience in customer service / customer experience
* Someone who has managed a small team of customer service / administrators
* An excellent attention to detail and a real passion for problem solving
* Elite communicator and motivator with great leadership skills
* Dynamic and flexible approach, as well as the ability to work well under pressure.
Top customer service leadership role, speak to Lauren @ Duval or apply now