Customer Experience Coordinator
Posted 4 days ago
- Helensburgh, Dunbartonshire
- Any
- External
- Expires In 3 months
Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service.
We have a fantastic opportunity for a Customer Experience Coordinator join join our team on the long term framework in Helensburgh the position will require the ability to pass security clearance.
As part of the customer experience team, you will be responsible for the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. Lead public meetings and in dealing with challenging situations as they arise. This includes to support proactive communications work that influences policies, plans and decisions of key local stakeholders. Additional support to the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.
About you
Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
Proven successes by building and coordinating relationships with internal and external customers and partners.
Plan and execute successful events and manage our website
Excellent organisational and time management skills
Able to work effectively independently and as part of a team
A positive, proactive, and hard-working attitude
A clean driving license and willingness to travel are also essential
If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.
By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients.
We offer competitive rewards and benefits, recognising the value we place on our employees.
We offer a range of benefits, including:
Competitive salary
Competitive annual leave and an additional day off on your birthday
Private medical care
Pension
Life Assurance
Cycle to Work scheme
Shopping and restaurants vouchers, rewards, and discounts
Training and development opportunities-comprehensive skills-based training
Family friendly polices including enhanced maternity benefits
Employee Assistance programme
Mental health, physical health, and financial support
24/7 Virtual GP service
Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at
Additional information
Note for Recruitment Agencies:
Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.
We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
TPBN1_UKTJ
We have a fantastic opportunity for a Customer Experience Coordinator join join our team on the long term framework in Helensburgh the position will require the ability to pass security clearance.
As part of the customer experience team, you will be responsible for the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. Lead public meetings and in dealing with challenging situations as they arise. This includes to support proactive communications work that influences policies, plans and decisions of key local stakeholders. Additional support to the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.
About you
Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
Proven successes by building and coordinating relationships with internal and external customers and partners.
Plan and execute successful events and manage our website
Excellent organisational and time management skills
Able to work effectively independently and as part of a team
A positive, proactive, and hard-working attitude
A clean driving license and willingness to travel are also essential
If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.
By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients.
We offer competitive rewards and benefits, recognising the value we place on our employees.
We offer a range of benefits, including:
Competitive salary
Competitive annual leave and an additional day off on your birthday
Private medical care
Pension
Life Assurance
Cycle to Work scheme
Shopping and restaurants vouchers, rewards, and discounts
Training and development opportunities-comprehensive skills-based training
Family friendly polices including enhanced maternity benefits
Employee Assistance programme
Mental health, physical health, and financial support
24/7 Virtual GP service
Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at
Additional information
Note for Recruitment Agencies:
Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.
We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
TPBN1_UKTJ