Customer Experience Specialist

Location: Manchester (Office-Based)
Hours: Full-time, 36 hours per week

Join a Fast-Growing, Innovative Finance Company

Are you passionate about technology and customer service? Do you thrive in a fast-paced, collaborative environment? If so, this could be the perfect opportunity for you!

Our client, established in 1996, has grown to become one of the UK's largest independent finance houses. They are revolutionising the industry with their innovative embedded finance solutions, and as part of their exciting growth, they are looking for motivated and adaptable Customer Experience Specialists to join their team.

Why Join?

This is more than just a job-it's a chance to be part of a business that values your voice, encourages innovation, and offers real career growth. You'll be at the forefront of delivering exceptional customer experiences, helping businesses access flexible finance solutions.

Role Overview:

As a Customer Experience Specialist, you will:

• Support customers and partners through online application journeys.
• Manage customer interactions across multiple communication channels.
• Resolve queries efficiently, ensuring excellent customer satisfaction.
• Keep accurate records using bespoke administration systems.
• Work collaboratively across teams, maintaining high service standards.
• Follow company processes and regulatory requirements.

What We're Looking For:

• Customer Service Experience - Ideally in finance, technology, or business solutions.
• Strong Communication Skills - The ability to influence and build relationships.
• Problem-Solving Mindset - A proactive and adaptable approach.
• Attention to Detail - Ability to prioritise tasks in a fast-moving environment.
• Team Player Mentality - A collaborative and supportive attitude.
• Ambition to Grow - A desire to develop within a dynamic company.

Key Details:

Shifts: 4 x 9-hour shifts between:

• Monday - Saturday: 8 AM - 8 PM
• Sunday: 10 AM - 6 PM

What's in It for You?

Competitive Salary & Benefits Package, including:

• 25 days annual leave (+ bank holidays) + 2 extra days after 5 years
• Birthday day off
• Private Medical Insurance (Opt-in)
• Subsidised Gym Membership (�18.75/month)
• Cycle to Work & Electric Car Scheme
• Buy Annual Leave Scheme
• Half-day seasonal shopping leave
• Pension Scheme (3% employer contribution)
• Life Assurance (3x basic salary)
• Employee Assistance Programme (24/7 support)
• Company Events & Reward Schemes

Our client is proud to be a member of Stonewall's Diversity Champions Programme, committed to fostering an inclusive and supportive workplace.

Ready to Join?

If you're looking to be part of a business that values your contribution, invests in your development, and offers a supportive, forward-thinking culture, we'd love to hear from you.

Apply Now & Start Your Journey with Us!