Customer Experience Team Leader

Customer Experience Team Lead 

Salary: Up to £35,000 per annum based on experience

Location: Hybrid 1xday per week York 

MERJE is excited to present an exceptional opportunity for a Customer Experience Lead in the insurance sector. This role offers a chance to drive customer satisfaction initiatives for an award-winning company. The successful candidate will lead complaints management, consumer duty efforts, and strategic innovation in customer experience, and have experience in insurance. 

The Company

This leading insurance provider specialises in protecting passions that enrich lives. With multiple industry awards, including 'Insurer of the Year' for three consecutive years, the company is committed to excellence in customer service and innovative insurance solutions.

The Role

The Customer Experience Lead will spearhead initiatives to enhance customer satisfaction across all touchpoints. This role offers a competitive salary, extensive benefits, and the opportunity to work with an award-winning team in a dynamic, fast-paced environment.

Key Responsibilities of the Customer Experience Lead:

• Lead the CX team in managing specialised insurance complaints
• Spearhead Consumer Duty initiatives and ensure regulatory compliance
• Collaborate on award submissions, showcasing the company's dedication to exceptional service
• Drive continuous improvement through innovative ideas and strategic recommendations
• Analyse customer feedback and complaint data to identify trends and recommend improvements

Required knowledge and experience for the Customer Experience Lead role:

• Strong leadership skills with the ability to set clear goals and empower team members
• Excellent communication and interpersonal skills
• Proven experience in customer service, preferably in the insurance or financial sector
• Ability to interpret policy wordings and understand complex insurance products
• Strong analytical skills for trend identification and strategic decision-making

If you're ready to take your career to the next level as a Customer Experience Lead in a dynamic insurance environment, apply now!

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Applicants must be located and eligible to work in the UK without sponsorship.

Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.

If you would like this job advertisement in an alternative format, please contact MERJE directly.

Salary: Up to £35,000 per annum based on experience

Location:Hybrid 1 x Per week York 

The Company

This leading insurance provider specialises in protecting passions that enrich lives, from pets to caravans. With multiple industry awards, including 'Insurer of the Year' for three consecutive years, the company is committed to excellence in customer service and innovative insurance solutions.

The Role

The Customer Experience Lead will spearhead initiatives to enhance customer satisfaction across all touchpoints. This role offers a competitive salary, extensive benefits, and the opportunity to work with an award-winning team in a dynamic, fast-paced environment.

Key Responsibilities of the Customer Experience Lead:

• Lead the CX team in managing specialised insurance complaints
• Spearhead Consumer Duty initiatives and ensure regulatory compliance
• Collaborate on award submissions, showcasing the company's dedication to exceptional service
• Drive continuous improvement through innovative ideas and strategic recommendations
• Analyse customer feedback and complaint data to identify trends and recommend improvements

Required knowledge and experience for the Customer Experience Lead role:

• Strong leadership skills with the ability to set clear goals and empower team members
• Excellent communication and interpersonal skills
• Proven experience in customer service, preferably in the insurance or financial sector
• Ability to interpret policy wordings and understand complex insurance products
• Strong analytical skills for trend identification and strategic decision-making

If you're ready to take your career to the next level as a Customer Experience Lead in a dynamic insurance environment, apply now!

_________________________________

Applicants must be located and eligible to work in the UK without sponsorship.

Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.

If you would like this job advertisement in an alternative format, please contact MERJE directly.