Customer Interface Manager

Job Role: Customer Interface Manager
Location: Derbyshire

Shift: Monday - Friday (days)
Salary: circa �55k

The Role:

The Customer Interface Manager is responsible for managing relationships between the company and its customers, ensuring customer satisfaction, and acting as the primary point of contact for all customer-related matters.

Job Role Responsibilities:

• End to end account management processes, demonstrating a high level of leadership and strategic thinking
• Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI's are met and actioned accordingly
• Stakeholder relationships - Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise
• Orderbook Management - conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints
• Create robust plans and strategies to be proactive in improving site performance and customer targets
• Monitor customer feedback and market trends to identify opportunities for product or service improvements.
• Work closely with sales, engineering, and operations teams to ensure seamless project execution.
• Lead customer meetings, presentations, and business reviews.

The Candidate:

• Extensive knowledge of managing a portfolio of customer accounts preferably within the aerospace or automotive industry or similar.
• Strong understanding manufacturing processes and regulatory requirements.
• Excellent interpersonal and communication skills.
• Ability to work cross-functionally with internal teams and external clients.
• MRP management
• Strong customer focus combined with business development skills and commercial awareness.