Customer Journey Manager

Customer Journey Manager

Are you ready to embark on an exciting journey in the dynamic world of Financial Technology? Our client, a global leader in the field, is searching for a passionate and driven Customer Journey Manager to join their innovative team on an initial 6-month fixed-term contract. This role is perfect for someone who thrives in a collaborative environment and has a keen analytical mindset!

Location: Leeds/Hybrid (2 days in the office, 3 days remote)
Contract Length: 6 months
Daily Rate: from �400 via Umbrella Company
Working Pattern: Full Time (Standard office hours with occasional weekend work)

About the Organisation:
Our client powers businesses of all sizes to make, take, and manage payments seamlessly. With operations in 146 countries and across 135 currencies, they are dedicated to enhancing commerce experiences for their customers.

Key Responsibilities:

• Drive User Migration priority activities using analytical techniques.
• Maintain open communication with stakeholders and engineers to tackle challenges effectively.
• Support the Product Owner and team members in prioritising value-driven decisions.
• Utilise short feedback cycles to adapt to customer needs.
• Write clear Acceptance Criteria for user stories/tasks.
• Engage in app readiness activities, ensuring all key apps function post-migration.
• Assist with any ad-hoc tasks to guarantee a smooth user migration.

Essential Skills:

• A strong focus on delivery and ownership of tasks within a complex programme.
• Experience or understanding of project management methodologies, especially Agile.
• Proficient in business analysis methodologies and techniques.
• Alternatively, experience in analytical tasks within a Product Management context.

Soft Skills:

• An analytical thinker with a knack for problem-solving.
• Excellent communicator with the ability to engage multiple internal customers.
• Collaborative spirit to achieve shared objectives.
• Capability to navigate complex information to find effective solutions.
• Enthusiasm for continuous learning and self-development.

Why Join Us?

• Be part of a forward-thinking organisation that values diversity and inclusion.
• Work with cutting-edge technology in a supportive and innovative environment.
• Opportunity to make a significant impact on user experiences.

Application Process:
Ready to make your mark? Apply now with your up-to-date CV that showcases your relevant experience and skills. Please note, if you haven't heard from us within 48 hours, your application may not have been successful this time, but we may keep your details for future opportunities.

Join us in creating exceptional customer journeys - your adventure starts here!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.