Customer Lifecycle Manager

Urgent requirement for an internaltional Telecoms Company.

What I'll be doing - your accountabilities

• Support setting the segment targeting and offer strategy & vision for a base journey e.g. Handset Upgrades
• Driver of key commercial base KPI churn, SRC etc
• Influence & shape requirements for new base activity from the wider business
• Work with key business stakeholders to identify areas of optimisation
• Create end to end base journeys with inbound and outbound capability
• Support the refining & prioritising of product backlog taking inputs from Digital & Trading SPOs where necessary
• Build business cases, using insight and modelling to build scenatios
• Drive base trials performance/KPIs including ensuring test and learn v control

Skills required for the job

• Experienced commercial thinker
• Strong customer focus
• Exceptional influencing and collaboration skills with an agile mindset
• Solution focused, always able to break through complex issues
• Ability to bring teams together
• Able to influence senior stakeholders across a range of complex issues - primarily at Director level but up to Director level
• Exceptional use of insight to understand macro commercial and customer challenges and inform strategy and approach