Customer & Neighbourhood Officer (6m Secondment)

As a Demand-Led Customer & Neighbourhood Officer, you will be the face of Paradigm in your community, delivering a proactive, holistic, and customer-centric neighbourhood management service. You will manage a mixed-tenure area, ensuring compliance with housing regulations, supporting vulnerable customers, and working closely with other teams and external partners to drive improvements in your neighbourhood. The roles neighbourhood patch covers our Central and West Regions, working in the Chesham, High Wycombe, Aylesbury, Milton Keynes and surrounding areas.
This is not just about managing tenancies; it's about building strong relationships, solving problems, and making a visible impact in the communities we serve. You will be empowered to use data insights to identify and implement patch improvements, ensuring high levels of service performance and customer satisfaction.
Key Responsibilities:
Social Housing Expertise: Leverage your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.
Neighbourhood Management: Deliver visible, accountable neighbourhood services, working with customers, local authorities, managing agents, and community members to create safe and thriving communities.
Customer Focus: Act as a leading advocate for our customers, ensuring their voices are heard and their needs are met. Handle case management with a focus on positive outcomes for both customers and the organisation.
Partnership Working: Collaborate with internal teams and external partners, including social services and the police, to provide a comprehensive neighbourhood management service.
Patch Improvement: Develop and execute patch improvement plans using data and customer feedback, managing budgets for maintenance and estate improvements, and sourcing additional funding where possible.
Vulnerable Customer Support: Identify and support vulnerable customers, working with the Customer Support & Partnerships Team and other agencies to safeguard and assist those in need.
What We're Looking For:
Experience: Proven experience in social housing, with a strong background in housing management and case management within a regulated environment.
Communication: Advanced communication skills with the ability to influence and build relationships with a wide range of stakeholders.
Customer Service: A strong customer focus, with a track record of delivering high-quality services and improving customer satisfaction.
Problem-Solving: Ability to manage a diverse workload, make data-driven decisions, and deliver solutions that meet the needs of the community.
Flexibility: A collaborative approach and the ability to work flexibly in a fast-paced and changing environment.

Due to the demand-led nature of this role, we are open to receiving applications from outside of the social housing industry. Please note, if your experience is outside the housing industry and you're successful, we would offer you 5% less than the advertised salary.
We support flexible working and welcome applications from all sections of the communities we work in and shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

Further information
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.

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