Customer Operations Advisor

Carbon60 are currently looking for a Customer Operations Advisor to join a client of ours who is based on the Kellogg's site in Manchester. Our client is a large engineering specialist who provide an array of services to their clients.

This is initially a 12 week contract, then after 12 weeks you will be offered a fixed term contract. Working hours are Monday - Friday | 7am - 4pm.

Main duties & responsibilities:

• Sales Order processing - main role
• Progressing outstanding orders
• Sourcing and resourcing parts used within the factory
• Working with customer, engineering team on site and other colleagues to develop the relationship and site and ensure contractual obligations fulfilled
• Expediting orders
• Contacting suppliers
• Sourcing non-stocked parts, negotiating price, lead times, delivery times if not already contractual agreements in place
• Follow customer procedures and standards, customer H&S requirements as well
• Potentially support engineers on-site with entering the stores and manual handling

Essential skills / experience / qualifications:

• Computer literacy (training offered on ERP systems) - monitoring inboxes, data entry in Excel, accuracy in simple processes
• Ability to interact with people at different levels
• Complete duties in a timely and efficient manner
• Reliability of attendance is key
• Communication skills and comfortable in a customer facing role
• Not essential to have prior engineering knowledge of components, just sales/customer service with the IT skills

About our client:

Our client is a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

They offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make "industry work better". You might just see O-rings and valves, but to us, they help power the world.

They know their hard-working people are the backbone of our mission, providing their customers with specialist knowledge and hands-on service.

This is where you come in!

Why our client?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we're proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

Our client is committed to building a community - it's the people you work with, it's the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can't do it without you!

If you are interested in this position and would like to know more, please apply or contact Shelby Agius at Carbon60 Fareham on (phone number removed)

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.