Customer Operations Officer

A private organisation based at Oxford Airport are looking for a dedicated and proactive Airport Customer Operations Officer to join their strong and happy team, providing exceptional customer service to passengers, crew, and visitors at the airport terminal.

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In this dynamic and important role, you will ensure smooth operations while prioritising customer satisfaction and safety.

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Main Responsibilities:

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Greet and assist all visitors, passengers, and crew upon arrival at the airport terminal, ensuring a warm and professional welcome.

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Monitor and manage computer systems to prioritise and promptly address all customer requests.

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Accurately input flight data into AFIDS and communicate significant changes to relevant departments.

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Meet inbound flights, assist passengers with luggage, and carry out escort duties as needed, including limited baggage handling.

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Escort emergency vehicles airside following safety guidelines.

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Attend to passengers and crew in terminal lounges, providing refreshments and support.

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Ensure the terminal facilities are clean and well-stocked, including refreshment machines and supplies.

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Handle meeting room bookings and arrange refreshments upon request.

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Ensure security is notified in advance of all expected visitors to the terminal.

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Perform check-in duties for scheduled airline flights.

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Process payments for aircraft services and manage invoices, liaising with customers regarding late payments.

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Monitor aircraft arrival and departure schedules to ensure timely ground handling assistance.

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Control airfield access from the terminal building and manage all aspects of ground handling and customer service.

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Adhere to all health, safety, and welfare guidelines, reporting hazards and unsafe practices immediately.

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You need to have strong communication skills, with a focus on customer service, good administration skill and able to multitask and prioritise in a fast-paced environment and flexibility to work in shifts as required and full training is provided.

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Due to the location and hours you need to drive and have your own transport and flexible to work shifts including weekends and they are planned 6 months advance so you know what you are doing to make your own plans…

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3 days of earlies - 6am - 2.30pm then 3 days of late 2.00pm - 10.30pm and then 3 days off

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Salary is £25k, 28 days holiday, 5% pension, smart uniform and working in a happy team ….