Customer Operations Representative

Tate Recruitment are proud to work in partnership with Diligenta, to identify individuals who have a passion for delivering great customer service. This permanent opportunity will be supporting their to ReAssure account located in central Telford. They are looking forward to welcoming their talented new colleagues on 6th January 2025 to join them on-site in the contact centre, working Monday - Friday between the hours of 8:30am - 5:30pm.

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What will I be doing?

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You will be joining a people and technology-driven business, working within their busy and fast paced contact centre, taking a large volume of calls from valued customers and Financial Advisors, and engaging in professional conversations regarding their life assurance, savings, investments or pension plans.

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Whether assisting customers who are planning for their well-deserved retirement, helping them access their investments or benefits, updating personal information or providing them with support during difficult times such as a family bereavement, you'll play a vital role in providing a seamless experience during moments that really matter.

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The ideal candidate will have a customer-focused background so don't worry if you don't have a financial services background as 4-week's worth of comprehensive training will be given, to provide you with all the tools and knowledge required to be successful within the role.

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Join their team if…

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• You have a passion for delivering a seamless customer experience, treating their customers with empathy, dignity and respect.
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• Excellent listening and communication skills are your thing - both verbal and written. These are core to what they do, communicating complex matters in a simple and supportive way, providing their customers with an outstanding service.
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• You can solve problems, be flexible in your approach and adapt to changing priorities, comfortable switching between multiple IT applications whilst demonstrating excellent attention to detail.
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• You can work to targets and deliver on deadlines set to you to always ensure customer satisfaction.
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Colleagues are rewarded with competitive benefits, such as…

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• A good work/life balance - No weekend working.
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• 31 days of annual leave (including UK Bank Holidays) and an annual volunteering day.
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• Eligibility for an annual discretionary bonus scheme.
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• A comprehensive set of people policies that support the moments that matter in life, such as carer's leave, foster leave, fertility leave and retirement leave.
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• 'Perks at Work' (an online discounted shopping platform), cycle to work scheme and interest free season ticket loans for travel.
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• A company-wide well being programme, including a mini annual health check, nutritional advice, second medical opinions, employee assistance programme and other resources to support your mental, physical, and financial well being.
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• A workplace pension scheme where they match your contributions up to 6%, group life assurance and group income protection.
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• Personal growth and career development opportunities to support your aspirations.
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Who is Diligenta?

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Diligenta are proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market and a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. They make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. They are dedicated to being there to support customers in the moments that really matter in life, providing the best service every time

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This vacancy is managed by Tate, a recruitment partner for Diligenta. Information, including personal data, that you submit through this site will be reviewed and processed by Tate in the first instance. That data may then be shared with Diligenta and any of its third parties as part of the recruitment process. Both Tate and Diligenta take their responsibilities to protect personal data seriously.

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Tate Recruitment is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns within your application.

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Diligenta is an FCA regulated business.

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Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

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Tate is acting as an Employment Business in relation to this vacancy.

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Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.