Customer Relationship Manager

We are seeking an experienced customer service professional to work within the customer relationship team of a worldwide organisation!
As a Customer Relationship Manager you will play a crucial role in promoting customer service excellence throughout the organisation. If you're ready to drive excellence and be the key to our transport success, apply now!
Your Responsibilities
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• Ensuring that the needs of the customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
• Managing and monitoring Key Account Customers and ensuring compliance with all agreed company policies.
• Providing shipment specific updates where required and escalating all client issues to the management team.
• Completing and sending client reports/KPIs/QBR and investigation reports in accordance with specific client requirements.
• Understanding client tariffs and handle quotations/pricing requests/shipping queries.
• Monitoring live bookings and customs invoice/shipping approvals.
• Identifying and implementing strategies to improve quality of service and productivity.
• Monitoring client profit and loss accounts to maintain agreed levels of profitability.
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Your Skills And Experiences
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• Experience in logistics preferably in a customer focused role
• Experience in Air and Road logistics is highly advantageous' and experience in Pharma is preferable
• Good computer skills, Word/Excel/PowerPoint essential
• Ability to work successfully under pressure and excellent time management skills
• Great communication skills with strong self-motivation ability
• Analytical thinking with good numeric/ financial ability

We look forward to hearing from you today