Customer Relationship Manager

Customer Relationship Manager
Location: Inverness
Employment Type: Full-time, Employed - Permanent
Salary: �24,000 - �25,000
One of the UK's leading mortgage advisory firms is seeking a skilled Customer Relationship Manager to join their team in Inverness. This role involves building and maintaining strong customer relationships, ensuring satisfaction, and driving business growth.
Key Responsibilities
- Develop and maintain profitable relationships with key customers.
- Resolve customer issues efficiently and enhance satisfaction.
- Conduct quality assurance surveys and implement improvements.
- Collaborate with internal teams to strategize and meet customer needs.
- Expand the customer base through upselling and cross-selling opportunities.
Requirements
- Proven administrative and sales experience
- Excellent communication and interpersonal skills
- A solid background in customer service
- Strong organisational and time management abilities
- Ability to build and maintain strong, lasting client relationships
- Knowledge of mortgage industry regulations is desirable
- Experience in mortgages, underwriting, or financial services is advantageous
Benefits
- Competitive salary with performance-based incentives.
- Opportunities for professional development and career growth.
- Supportive work environment focused on customer success.
If you're passionate about delivering outstanding service and looking to join supportive, growing team, we'd love to hear from you... apply today!
For further information, please contact (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.