Customer Retention Advisor
Posted 6 days ago
- Coslany, Norfolk
- Permanent
- Sponsored
- Expires In 22 days
ARE YOU A RETENTION SUPERSTAR? I'm looking for a talented Customer Retention Advisor to join�my client's thriving�business in Norwich! Since 1993,�they've been helping organisations to really achieve,� making their businesses better every step of the way.
WHAT'S IN IT FOR YOU?
WHAT YOU'LL BE DOING
As their Customer Retention Advisor, you'll be the hero who keeps�their clients coming back for more! You'll:
YOU'RE PERFECT FOR THIS ROLE IF YOU HAVE:
THEIR�VALUES
My client is looking for someone who lives and breathes their core values:
My clients growth plans are ambitious, and they are part of a successful private equity group.�Their customer base has grown dramatically year on year, and their plans for the next five years will see HUGE growth and even more success.
Want to be part of�this exciting journey? Apply today to Emma at Select Recruitmen
WHAT'S IN IT FOR YOU?
- Competitive base salary, Uncapped OTE of �40,000+ (I mean it - the sky's the limit!)
- Comprehensive pension and health plan
- 5 weeks' holiday (excluding Bank Holidays)
- Your birthday day off (because you deserve it!)
- Holiday Purchase Scheme
- Gym discounts
- The chance to be part of�their award-winning team
WHAT YOU'LL BE DOING
As their Customer Retention Advisor, you'll be the hero who keeps�their clients coming back for more! You'll:
- Renew client contracts and build lasting relationships
- Turn potential cancellations into renewals through your persuasive charm
- Provide exceptional advice and guidance to clients
- Gather valuable customer feedback to help us continuously improve
- Meet (and exceed!) retention targets and KPIs
YOU'RE PERFECT FOR THIS ROLE IF YOU HAVE:
- Proven experience in a B2B retention role, but B2C will certainly be considered
- Exceptional communication skills (both written and verbal)
- Strong negotiation and influencing abilities
- The resilience to thrive in a target-driven environment
- Great organisational skills with the ability to multi-task
- Strong numerical skills and attention to detail
- Problem-solving abilities and quick thinking
- Computer literacy (Salesforce experience is a plus!)
- GCSE Maths & English grade 4 and above
THEIR�VALUES
My client is looking for someone who lives and breathes their core values:
- Make it Happen
- Never Settle
- Choose Right
- Smart with Heart
My clients growth plans are ambitious, and they are part of a successful private equity group.�Their customer base has grown dramatically year on year, and their plans for the next five years will see HUGE growth and even more success.
Want to be part of�this exciting journey? Apply today to Emma at Select Recruitmen