Customer Service Administrator

Job Title: Customer Service Administrator

Location: Redditch

Salary: £23,500 per annum

Hours: Monday to Friday - 9am to 5pm

Our client is a logistics service provider with over 20 years' experience in their field, and due to an exciting period of growth and internal promotion, they are now recruiting for a Customer Service Administrator.

Key Features of the job role:

Management of data errors

Where necessary integrate customer declaration files using the Inhouse System

Working with SAP to set-up customer accounts, ensure charging rates are correct / amended

Produce monthly reports used by Customer Account Managers to review with customers

Work with the relevant team to assist in the accurate completion of customer inventory

Assist customers with general queries via telephone or email

Work with other internal departments within the company

Work alongside the Customer Account Managers to maintain and develop customer accounts

Create new users from within existing customers / new business wins

Provide training to customer while they use the company app

Requirements/ ideal qualities

Previous experience in an office-based administration role

Knowledge of Microsoft software packages; Excel in particular

Confident telephone manner and comfortable making and receiving calls

Ability to proactively work independently towards shared group KPIs

Ability to react quickly to urgent actions that may arise

Have a mindset to provide excellent customer service

Have a desire to develop and grow personally

Take an active role in the team and challenge ways of working