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Customer Service Administrator
Customer Service Administrator
Customer Service Administrator
Posted 2 months ago
- Galashiels, Roxburgh
- Any
- External
We have an excellent opportunity for experienced Temporary Customer Service Administrators to join our client, a high profile, public sector organisation at their offices in Galashiels on a temporary ongoing basis.
Duties will include:
- Providing the customer with correct and accurate information by demonstrating a comprehensive knowledge and understanding of complex scheme regulations and administering all parts of the pension life-cycle.
- Demonstrating comprehensive knowledge and understanding of the specific pension schemes applying this expertise to administer casework of varying complexities, interrogating member records, making the appropriate decisions to process all parts of the pension life-cycle including calculating benefits and payments.
- Prioritising all customer and third party requests, ensuring problems are resolved promptly and efficiently in compliance with the correct scheme regulations, agreed procedures and time-scales.
- Collate, analyse, validate and process customer information accurately and securely, maintaining member and scheme records in compliance with all data regulations.
The successful candidate will:
- Have previous experience within an administrative or customer facing role
- Ideally have previous experience working with MS Packages
- Be a self starter, with the ability to work independently and as part of a team
Please note that due to the nature of our client's business, the successful candidates will be required to hold a current basic Disclosure Scotland or be willing to apply for one at their own cost of £25. You will also be required to complete government level security clearance prior to starting.
This is a great chance to join a prestigious organisation and develop your experience in administration. In return, you will receive excellent training and a generous hourly rate, paid weekly!
If interested, please submit your CV to Brightwork today!
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
TPBN1_UKTJ
Duties will include:
- Providing the customer with correct and accurate information by demonstrating a comprehensive knowledge and understanding of complex scheme regulations and administering all parts of the pension life-cycle.
- Demonstrating comprehensive knowledge and understanding of the specific pension schemes applying this expertise to administer casework of varying complexities, interrogating member records, making the appropriate decisions to process all parts of the pension life-cycle including calculating benefits and payments.
- Prioritising all customer and third party requests, ensuring problems are resolved promptly and efficiently in compliance with the correct scheme regulations, agreed procedures and time-scales.
- Collate, analyse, validate and process customer information accurately and securely, maintaining member and scheme records in compliance with all data regulations.
The successful candidate will:
- Have previous experience within an administrative or customer facing role
- Ideally have previous experience working with MS Packages
- Be a self starter, with the ability to work independently and as part of a team
Please note that due to the nature of our client's business, the successful candidates will be required to hold a current basic Disclosure Scotland or be willing to apply for one at their own cost of £25. You will also be required to complete government level security clearance prior to starting.
This is a great chance to join a prestigious organisation and develop your experience in administration. In return, you will receive excellent training and a generous hourly rate, paid weekly!
If interested, please submit your CV to Brightwork today!
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
TPBN1_UKTJ