Customer Service Administrator

Customer Service Administrator, Permanent Role: Customer Service Admin Salary: £23,300Hours: 8.30am 5.30pm (Monday Thursday) & 8:30 4:30 (Friday)Elevation Recruitment Group’s Business Support division are excited to be recruiting the role of Customer Service Administrator, for a manufacturing company in Barnsley.The role of Customer Services Administrator will include:Responding to and managing customer contact regarding complaints, queries and productsActively managing any issues and escalate immediately where necessary managing customer expectations through clearly explaining the situation, next steps and potential outcomesEnsuring all customer details and communication is correctly recorded and updatedDemonstrate effective relationship building with sub-contractors and site teams and throughout the companyThe ideal Customer Service Administrator will have the following knowledge and experience:Evidence of providing an exceptional customer serviceAn excellent and professional telephone manner, along with good written communication skillsAbility to resolve multiple issues and problem solveYou must be organised, and be able to manage your own workloadIf you think this might be the role for you, please get in touch!