Customer Service Administrator

Are you passionate about skincare and looking to gain hands on experience in a customer facing role?
Our client, a leading organic beauty brand specialising in high-quality natural products, is looking for a Customer Service Administrator to join their team in West Grinstead!
*Own transport is essential due to location*
Key Responsibilities:

• Serve as the first point of contact for customers via email, phone, and online chat.
• Take customer orders, upsell products, and provide personalised product recommendations based on skin types and concerns.
• Resolve customer queries and complaints efficiently and professionally.
• Liaise with the Accounts team to address trade accounts that are overdue or over credit limits.
• Assist other departments with administrative tasks as required.

Ideal Candidate:

• A genuine interest or passion for skincare and beauty.
• Previous experience in customer service is desirable but not essential.
• Excellent communication skills, with the ability to advise and upsell products confidently.
• Proficiency in MS Packages is ideal.
• Own transport is essential due to the location of the office.

Package & Benefits:

• �24,000 - �26,000pa, depending on experience.
• Full-time, Monday to Friday, 9am-5pm.
• 20 days holiday plus bank holidays.
• Free onsite parking.
• 50% staff discount on all products.

This is a great opportunity for someone looking to gain experience in an office-based customer service role.
If you're a personable, enthusiastic individual with a passion for skincare, this could be the perfect role for you! Apply today to learn mor