Customer Service Administrator

We are working with our client, a market leader in their industry who are looking for a customer support administrator to join their growing administration team, reporting to the Office Manager in their Alfreton offices.

Do you have previous experience in using Sage, the ability to communicate with internal and external customers, and able to provide support to all areas across the business, then this role is for you!

To be considered for the role, you’ll require the following essentials:

• Current or previous administration experience
• Strong IT skills – MS Office & Sage
• Strong organisational skills
• Attention to detail
• Excellent verbal and written communication skills

Within this position, you’ll also be:

• Providing customer support through phone, email, written correspondence, and in-person meetings
• Addressing customer service issues, ensuring discussions or correspondence are recorded, and working towards a resolution
• Escalating any unresolved issues to the Office Manager for assistance
• Monitoring and responding to emails within the established timeframes
• Processing online orders & issuing acknowledgments
• Packing & shipping items within the agreed deadlines
• Using the Sage system to handle order processing, quotations, returns, acknowledgments, and credit notes within the specified time limits
• Responding to sample requests, preparing and mailing items on time
• Providing support to the sales team, including booking meetings, organising samples and POS materials, arranging name badges, and coordinating lunches for training sessions
• Planning display installations and repairs on behalf of Senior Technicians, ensuring all materials, paperwork, and customer information are in place for each job
• Organising displays for customers by verifying job requirements, processing orders, managing display claims, and arranging credits when necessary
• Maintaining the warranty log by updating registration documents daily
• Assisting other Customer Services Team members during absences to maintain a seamless customer experience
• Performing any other reasonable tasks as required

Salary & Working Hours

Salary is £23,500 per annum

Working hours are Monday – Friday

Some travel maybe required at times for the role to attend trade exhibitions and meet with customers as well as possible additional hours to ensure projects are completed to timelines too.

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

 Talk Staff Recruitment act as a Recruitment Agency in relation to this vacancy.

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